Portfolio and Dashboard May Not Reflect Wallet Balances in Real Time
closed
Ash
Users have reported that balances that show on the portfolio and dashboard may be different from the balances on their wallets.
This issue was raised because of a problem with XLM balances not syncing on Ledger Wallets. When the Ripple API is down, the wallet balance goes to zero; when the wallet balance updates again, the dashboard and portfolio may still show zero. The wallets and dashboards will continue to be out of sync.
If you add or remove a wallet or have transactions that change wallet balances, this change will not show on the portfolio or dashboard in real time. Users have to wait for the dashboard to update and show the changes.
There is no workaround for this issue.
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Sam - CoinTracker
closed
Thank you for your submission!
We are conducting an audit of user reports on the CoinTracker feedback forum, in an effort to improve the user experience we will be archiving bug reports that have not had any activity either via comment or upvote for 12+ months. This submission may have been missed or de-prioritized since the original inquiry, we apologize for the lack of communication thus far.
That being said, we have implemented a new process to ensure all new submissions are triaged and captured appropriately moving forward. You can read more about how users can leverage the CoinTracker feedback board here. If the reported behavior for this post still persists please reach out to the CoinTracker support team directly or re-submit this post with updated details.
We look forward to serving you better!