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Unable to generate tax forms due to cost basis job still in progress
complete
Sam - CoinTracker
As a user, I expect to see when my account is processing a cost basis job and see an error message when attempting to generate my tax reports and the cost basis job is not complete.
Users report the inability to generate their tax forms and see 'Cost basis job is still in progress. Please try again later.' even when their is no cost basis computing toast present. This is causing confusion for users.
If you are experiencing this behavior please reach out to CoinTracker support and we can manually unblock you or add an upvote to this post and we can refresh your account.
This behavior has been escalated to our engineering team for review, we will update this post as soon as we have more information!
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Sam - CoinTracker
complete
This is now resolved. We have updated our cost basis status tracker in the web app to reflect the status more consistently. Users should see a 'Cost basis job is still in progress. Please try again later.' when the cost basis status is loading and should export tax forms when the status is complete.
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