XRP Holdings Intermittently Disappearing from Dashboard and Portfolio, Wallet Balances
Users are reporting that XRP holdings intermittently disappear from the dashboard and portfolio totals. The token may not appear in their assets at all, or may show a low/incorrect balance. This seems to affect balances held in hardware wallets. The same users report that their wallet balances for XRP go to zero, even though transactions are present. The balance may or may not appear correctly on the wallet after resyncing, and when balance is shown on the wallet once again it may or may not appear on the dashboard/portfolio . The problem may resolve itself without any action by the user, but may also occur again later. Users can also try resyncing or removing and re-adding the wallet to make the balances appear correctly. This issue is caused by the instability of the Ripple Data API V2 which is deprecated and no longer supported. Our engineering team is looking at alternatives, as well as changes to the sync that might provide more stability in the meantime.
Portfolio and Dashboard May Not Reflect Wallet Balances in Real Time
Users have reported that balances that show on the portfolio and dashboard may be different from the balances on their wallets. This issue was raised because of a problem with XLM balances not syncing on Ledger Wallets . When the Ripple API is down, the wallet balance goes to zero; when the wallet balance updates again, the dashboard and portfolio may still show zero. The wallets and dashboards will continue to be out of sync. If you add or remove a wallet or have transactions that change wallet balances, this change will not show on the portfolio or dashboard in real time. Users have to wait for the dashboard to update and show the changes. There is no workaround for this issue.
Chia (XCH) Blockchain Wallets
I would LOVE to be able to integrate my XCH wallet into my cointracker dashboard!
Shina Inu routed to Shirtum on Dashboard
When you select Shina Inu on the dashboard, it navigates to the price page of Shirtum.
Sign In with Apple works on iOS but not on web
If anyone creates an account using Sign In with Apple they will be unable to sign in on the web. There’s no current password for accounts made using Apple ID, the emails go to a private address and resetting passwords doesn’t work. Please fix as it isn’t possible to use web version at the moment.
Missing Binance and Binance US transactions from "Buy and Sell History"
Binance deposits, withdrawals, and trades are syncing. Simple buys & sells (directly from/to bank), and OTC orders are not. The Binance team is not planning on fixing this ahead of the US tax deadline. Instead, they are working on adding a new CSV export that covers full transaction history to supplement the API integration. As soon as they finalize the format, we will integrate it (planned for ahead of the US tax deadline).
Chia (XCH), and potentially other coin/token, transactions are missing price history
Transactions imported from CoinTracker generic CSVs are not having cost basis applied at time of receipt. These instead appear as having a cost basis of 0. So far it has been confirmed that this happens for Chia (XCH), but there may be other cryptocurrencies and tokens affected.