Product Feedback

What is the issue? Once a user connects their TurboTax account to CoinTracker, they are unable to reconnect to a different TurboTax account. This prevents users from switching accounts to file under a different TurboTax profile. Who is affected? Users who are wanting to connect a different TurboTax account to their CoinTracker account. Is there a workaround? Users can log into the desired TurboTax account and connect their CoinTracker account from the TurboTax platform. As a user, what should I do? You can upvote this forum post to indicate you are experiencing this behavior and wish to connect a different TurboTax account. The post status will be changed to Complete once the option becomes available. Up-voters will be notified of the status change. Keywords: TurboTax connection issue, switch accounts, account linking error, CoinTracker TurboTax integration, connect different TurboTax

Bug Report: Arbitrum Nova Sync Failing After Etherscan Deprecation What is the issue? Syncs for Arbitrum Nova are currently failing following Etherscan’s deprecation of Arbitrum Nova support on January 31, 2026, preventing balances and related data from loading successfully. Who is affected? Users with an Arbitrum Nova wallet added to CoinTracker. What is the workaround? Manually adding transactions missed after 1/31/26 Accounts will begin syncing again once we've switched the provider. Keywords: arbitrum nova, sync failed, etherscan deprecated, explorer support

Info Option to import data from CoinTracker is currently unavailable. We’re actively working with H&R Block to bring the integration live as soon as possible. As a user, what should I do? In the meantime, you can start finalizing your crypto taxes now and keep an eye on H&R Block’s website for the latest updates. Users can also upvote this forum post and the status of the post will be updated once the import option becomes available. Those who have upvoted will be notified of the update. Keywords: H&R Block import unavailable, CoinTracker integration, tax export issue, H&R Block data sync, H&R Block CoinTracker missing

What is the issue? Syncs for Lisk are currently failing because of an error with a third party syncing service, preventing balances (and related data) from loading successfully. Who is affected? Users attempting to sync Lisk What is the workaround? There is no reliable workaround at the moment. Users can try syncing again later once the upstream issue is resolved. We’ve contacted the third party team and will share updates as soon as we have them. Keywords: Lisk sync failed, Routescan error, balance endpoint, upstream outage

What is the issue? Syncs for Mantle are currently failing because of an error with a third party syncing service, preventing balances (and related data) from loading successfully. Who is affected? Users attempting to sync Mantle What is the workaround? There is no reliable workaround at the moment. Users can try syncing again later once the upstream issue is resolved. We’ve contacted the third party team and will share updates as soon as we have them. Keywords: Mantle sync failed, Routescan error, balance endpoint, upstream outage

What is the issue? Importing a Solana public wallet address fails with an error stating the wallet exceeds the transaction limit, even when limits should allow import. Who is affected? Users attempting to add a Solana public wallet address, including accounts without applicable transaction limit restrictions. What is the workaround? No workaround available at this time. You can 🔼 upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. Keywords: solana, wallet import, transaction limit, sync error

Bug Report: Persistent Gemini balance differences after sync What is the issue? Gemini account balances show persistent balance differences in CoinTracker after syncing. The differences do not resolve after subsequent syncs. Keywords: gemini, balance mismatch, sync, wallet balances, reconciliation

The NIGHT token airdrop allows eligible holders to claim 1/4 of a total amount four times within 2026, each eligible claim is 90 days apart. I just did my first claim and CoinTracker is incorrectly showing I claimed the total amount, when in actuality I only received 1/4 of that total.

What is the issue? Some users who purchase a CoinTracker plan through the Coinbase Tax Flow successfully pay, but their CoinTracker account remains on the Free plan. This happens because the payment is recorded under a different Stripe customer than the one linked to their CoinTracker account. Who is affected? Users purchasing a plan via the Coinbase Tax Flow looking to add missing cost basis info through CoinTracker What is the workaround? None, please contact support for remediation. Keywords: Coinbase Embed, Stripe customer duplicate, subscription not applied, paid but free, checkout linking issue

Users Feature Request: To add support for the Miracle Chain to CoinTracker. As a user, what can I do? Currently, users can manually convert their transaction history into a CoinTracker-compatible CSV format by following the guide here . Keywords: Miracle Chain, Miracle, Staking, Blockchain Integration