Failed and partial syncs for new and existing wallets on Cosmos (ATOM) blockchain
in progress
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Users may experience:
- Some users will see the following error when adding their Cosmos wallet: "We could not add your wallet as this address is invalid. Please follow the instructions below and try again"
- Some users will be able to successfully add their Cosmos wallet but only sync partial transaction history missing their oldest transactions
- Users that previously successfully added their Cosmos wallets may no longer sync
Expected behavior:
- Cosmos wallets should add successfully when added to add wallets page
- Syncs should occur daily was added to CoinTracker
- All supported transaction history should be imported into CoinTracker
As a user, what should I do?
- If you are in a hurry we recommend exporting your COSMOS transactions as a CSV and importing them into CoinTracker using this guide.. We apologize for the inconvenience!
How can users provide feedback?
- You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Completeonce a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: Cosmos, ATOM, sync failure, sync, missing transactions
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Sam - CoinTracker
Thank you for reporting this! Our team is reviewing this behavior, you can expect updates on this forum post once this is resolved.
As a workaround, we recommend exporting your COSMOS transactions as a CSV and importing them into CoinTracker using this guide.. We apologize for the inconvenience!
Sarah R - CoinTracker
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Sam - CoinTracker
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Sam - CoinTracker
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Sam - CoinTracker
Thank you for reporting this! Our team is reviewing this behavior, you can expect updates on this forum post once this is resolved.
As a workaround, we recommend exporting your COSMOS transactions as a CSV and importing them into CoinTracker using this guide.. We apologize for the inconvenience!