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Emma - CoinTracker
Users may experience:
  • Perpetual or prolonged wallet page loading state
  • Unable to access wallet page in CoinTracker
  • Error message: "Oops! This is unexpected.
  • There was an error while trying to load your wallet. We're working to fix the problem. Check back later."
  • Error message: "There was a problem while loading data, please refresh your page."
  • Wallet page timing out resulting in 504 web page error
Expected behavior:
  • Users should not experience wallet page down time
  • Pending further investigation, impacted user count is low.
As a user, what should I do?
  • Users can leverage the 'My Assets' list on their dashboard to verify current wallet balances
  • Users can also utilize their 'Balance difference' tab on their tips page to reconcile any pending wallet balance differences
  • Users can add wallets via their Dashboard using the 'Add-wallets' button
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: add wallet, wallet, wallet page, 504 error
March 19, 2024