Missing some transactions when importing BTC Markets exchange
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Chandan - CoinTracker
Updated August 2023
Some users report BTC Markets import is missing several transactions via API sync and showing different timestamps for transactions in comparison to the exchange transaction history CSV.
If users experience various missing transactions we recommend exporting your transaction history CSV from BTC Markets and reviewing any missing transactions.
We recommend users reconcile these missing transactions and identify the missing transactions pro-actively, users can add those transactions manually, here is a support article on how to do so.
If users believe that they are missing transactions but are not sure which transactions are missing, you can export your transaction history from your exchange via CSV, additionally, you can export a filtered transaction history CSV from CoinTracker for that same exchange (support article). You can then use the following functions in Google sheets or other spreadsheet app to highlight duplicate transactions.Transactions in your exchange CSV that are not duplicates (highlighted) are likely the missing transactions. You can search for those transaction in CoinTracker and if verified they are missing you can add them manually, here is a support article on how to do so..
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Sam - CoinTracker
complete
This is now resolved. To ensure historical transactions are accurately displayed, a re-sync might be required. Please follow these steps:
remove the wallet
and then re-add it to your account. Alternatively, if available you can re-import your wallet following this guide
.Please note:
When you remove a wallet or exchange, all manually entered data within it will be lost. You will need to re-enter any necessary edits after re-adding the wallet or exchange, where re-importing preserves manual edits.If the reported behavior for this post still persists, please
reach out to the CoinTracker support team directly
or [re-submit this post
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Sam - CoinTracker
Merged in a post:
Incorrectly pulling fees for some transactions on BTC Markets
Matt - CoinTracker
Some transactions are displaying outrageous fees from synced BTC Markets transactions. (for example, a transfer of .5 ETH will show a fee of 100,000 ETH).
It seems that the affected transactions are from 2018 or before.
The workaround is to edit the transaction manually to reflect the fee (or remove the fee if it's being accounted for already in the outgoing/incoming values in the transaction)
Sam - CoinTracker
submitted