Bugs

What is the issue? Some Kraken Ledger CSV files are failing to upload to CoinTracker. Who is affected? Users attempting to import Kraken Ledger CSV files into CoinTracker. What is the workaround? Users can wait for a fix or convert their Kraken CSV into CoinTracker’s generic supported CSV format in the meantime. Keywords: Kraken CSV upload, Ledger import failure, Kraken transaction import, CSV format issue, CoinTracker CSV

Bug Report: BTC Wallet Fails to Sync (504 Error) What is the issue? When attempting to add a Bitcoin wallet using an xPub/yPub/zPub key, users may encounter an error: "Response not successful: Received status code 504." This prevents the wallet from syncing. Who is affected? Users adding Bitcoin wallets via xPub/yPub/zPub keys. What is the workaround? If syncing via xPub/zPub fails, users can manually import their BTC transactions using a CoinTracker-compatible CSV. Instructions are available in our support article: How to Convert Your Transaction History into CoinTracker-Compatible CSV Format . Please upvote this post if you are experiencing this issue so we can prioritize investigation. Keywords: Bitcoin, xPub sync, 504 error, BTC wallet not syncing, manual CSV import

What is the issue? Some Abstract Wallet transactions are showing duplicate asset movements (2–3 incoming or outgoing entries) when there should only be a single receive or send amount for the transaction. Who is affected? Users syncing transactions from Abstract wallets. What is the workaround? No immediate workaround is available. Users can manually delete duplicate amounts while we work on a fix. Keywords: Abstract Wallet, duplicate transactions

Bug Report: Manual Transfers Double-Count Fee if Net Sent Amount is Used What is the issue? When users upload manual transfers via CSV and subtract the fee from the sent amount (i.e., use a net value), CoinTracker still deducts the fee separately from the sending wallet. This causes the wallet to be debited for both the already-reduced send amount and the separate fee, effectively double-counting the fee. Who is affected? Users manually creating transfer transactions, especially via CSV, where they net the fee from the send amount and also include the fee as a separate line item. What is the workaround? Users should either: Use the gross sent amount (equal to the received amount + fee), or Omit the separate fee row if the sent amount already includes the fee. A best practice is: > Sent = Received , and the fee is handled as a separate outflow. Keywords: transfer fee bug, CSV import, manual transactions, double-counted fee, wallet outflow issue

What is the issue? Multiple incorrect MATIC to POL trades are appearing for Binance US users. These entries are the result of a token swap that happened earlier this year. Who is affected? Binance US users who held or interacted with MATIC during the token swap process. What is the workaround? No action is needed at this time. The issue is being investigated by our engineering team and will be resolved automatically. Keywords: MATIC to POL, Binance US, token swap, incorrect trades

Users may experience: Some LTC wallets are failing to sync to CoinTracker. Users will experience the red 'Failed to sync wallet' error message or have a synced wallet with zero transactions. As a user, what should I do? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: LTC wallet, sync issue, no transactions, sync failure, failed to sync, litecoin

It would be helpful to have a filter or feature that easily identifies which transactions produce capital gains. This would simplify understanding and resolving issues with capital gains calculations, making accounting easier.

Bug Report: Inflated Gains Due to Small Sends in Multi-Call Transactions What is the issue? Some users are experiencing inflated capital gains when small transfers within multi-call transactions. Who is affected? Users who perform multi-call transactions across various blockchains, especially on ZkSync and Base, where small sends might be misclassified. What is the workaround? Users can ignore the transactions and instead create a separate send and receive - note that when the team addresses the issue, these manual edits could result in duplicate transactions. Keywords: multi-call transactions, inflated gains, small sends, incorrect capital gains, tax reporting

What is being requested? Update the UK tax treatment of staking transactions to reflect current UK guidelines and provide optionality for users to apply the treatment based on how staking is performed (e.g., solo staking vs. pool staking). Why is this needed? Currently, UK staking is automatically treated as taxable. However certain staking methods (e.g., solo staking) may not be taxable. Automatically treating all staking as taxable may lead to inaccurate tax reporting and create additional work for users. What can users do now? There is no current workaround. Users should wait for a fix from our engineering team. Users can upvote this post to be notified of progress. Keywords: UK staking, staking treatment UK, tax optionality, UK crypto tax

Users may experience: Users will see an erroneous negative balance in the outgoing wallet during a transfer where both the outgoing and incoming wallets have associated fees. The outgoing wallet is reflecting both the outgoing and incoming fees, creating an insufficient balance. Expected behavior: Only the outgoing fee should be deducted from the outgoing wallet, and the incoming fee should be deducted from the incoming wallet. As a user, what should I do? Users with fees on both the incoming and outgoing side of the transaction should deduct the amount of the fee from the receiving/incoming side of the transaction and ignore the second fee so there's no double fee on transfer. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Keywords: transfer fee, insufficient balance, negative balance