Insufficient Balance Showing With Balance Remaining
I am receiving an insufficient balance error, in multiple wallets and on many transactions when the wallets still show a positive remaining balance after the transaction.
TurboTax CSV upload error
When trying to upload the Capital Gains CSV to TurboTax users are met with the following error message: Missing required columns : ["Date","Sent Asset","Sent Amount","Received Asset","Received Amount"] Our team is currently looking into the cause of the error.
Solana (SOL) addresses failing to sync or not adding
Some wallets sync normally but some do not sync at all, leaving an error message saying "Failed to sync wallet". This might only happen when tracking multiple SOL wallets but I am not sure yet. I have tried, with the same result, asking it to sync again once every few days, as well as removing and adding it back again.
Coinbase Advanced Trading only imports one fill in each order if multiple fills occur at the same timestamp
When executing a trade on Coinbase Advanced Trading where the order has multiple fills at the same timestamp, we are only importing one fill currently. The remaining fill transactions are not imported because we are identifying them as duplicates. This results in incorrect asset balances/cost basis/proceeds/gains/etc. in CoinTracker. Our engineering team is investigating this as a priority issue. If wish, you can add the missing transactions manually to make your data more accurate. Please be aware that when we roll out a fix and start adding all fills through the sync, the manual transactions will need to be removed.
2021 IRS Form 8949 not received
The 2021 IRS 8949 Form fails to generate when requested. All other forms appear to generate correctly. Please contact support if your tax forms fail to generate and we can generate them for you and/or determine the cause for their failure to generate. Thank you.
Coinbase Advanced Trade: Incorrect mapping of buy and sell orders when there are multiple fills at a given fill price
Some cases of buy and sell orders in Coinbase Advanced Trades are not being mapped 1:1 when there are multiple fills at a given fill price. When this happens, we're not able to form a trade. As a result, some transactions don't sync through to CoinTracker. This results in incorrect asset balances/cost basis/proceeds/gains/etc. in CoinTracker. As a temporary workaround, you can add the missing transactions manually to make your data more accurate. Please be aware that when we roll out a fix and start adding all fills through the sync, the manual transactions will need to be removed.
Settings Page Is missing the option to change the account email
The "Change" button is missing or disabled for the email setting. This means users cannot change their own email address. This is intentional, because of recent upgrades to our authorization system. The email change feature will not be restored as a user-facing option. In the very near future our support team will be able to make these changes on behalf of users. Unfortunately it is not currently possible for Support to make email changes without placing the account into a state where the user will not be able sign in using the new or old email address. Until we can resolve the account lock-out issue we will not be able to assist with email changes. If you need to change the email on your account, please vote for this issue. This will subscribe you to updates. When we are able to assist we will send out a notification with information on how to proceed so we can make this change on your behalf. Thank you for your patience as we work to resolve this issue for you 🙏
Coinbase Advanced Trade: Incorrect sell prices on transactions when those transactions share a timestamp
When importing sell transactions on Coinbase Advanced Trading where the order has multiple "lots" being sold at the same timestamp, the value of some of those transactions can swing wildly high or low. Summing across the timestamp the transactions balance out, but individual transactions can be massively thrown off.
Exodus wallets not adding to CoinTracker
Some wallets added through the Exodus integration are failing to pull either balances, transactions, or both. Until a fix has been shipped to correct this integration, missed transactions can be manually added.