Bugs

What is the issue? When importing a native Robinhood CSV two BTC tokens are created - BTC and BITCOIN. Who is affected? Users importing Robinhood CSVs that use "BITCOIN" in the network column. What is the workaround? Users can manually edit the CSV to replace "BITCOIN" with "BTC" in the network column before importing. Keywords: Robinhood CSV import, BTC mislabeled, wrong token mapping, network column, balance discrepancy

Users may experience: Some LTC wallets are failing to sync to CoinTracker. Users will experience the red 'Failed to sync wallet' error message or have a synced wallet with zero transactions. As a user, what should I do? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: LTC wallet, sync issue, no transactions, sync failure, failed to sync, litecoin

Bug Report: Kraken Wallet Fee Misattribution Causing Balance Discrepancies What is the issue? Kraken balances are showing substantial discrepancies due to fee misattribution. For example, BTC transaction fees are being attributed to a different wallet (“other transactions”) instead of the Kraken BTC wallet. Users may find transactions in their "Other transactions" wallet that were automatically added due to the synced fees. Who is affected? Potentially, any users who sync Kraken via API. What is the workaround? Users should await a fix if possible - otherwise, ignore the fee from the synced transaction and add a new transaction to represent the fee from the correct wallet. Keywords: Kraken balance incorrect, BTC fee attribution, wallet misattribution, transaction fee issue, Kraken sync problem

Bug Report: sOHM V2 Contract Misidentified as USD What is the issue? The OlympusDAO sOHM V2 token (contract 0x04F2694C8fcee23e8Fd0dfEA1d4f5Bb8c352111F ) is incorrectly showing up as "USD" instead of "sOHM" in the asset listings. Who is affected? Users who interacted with OlympusDAO's sOHM V2 on Ethereum What is the workaround? Users can manually edit the the asset in the transaction. Keywords: OlympusDAO, sOHM V2, wrong asset label, contract misclassification, USD instead of sOHM

What is the issue? Users with more than 1000 transactions are encountering the error 99999-OFX-UNSUCCESSFUL when attempting to import their CoinTracker data into H&R Block. Who is affected? Users with more than 1,000 transactions importing their data to H&R Block Online. What is the workaround? This is a transaction limitation on H&R Block's side, and we are working with them to increase the limit. In the meantime, users can follow the steps in our help article to enter their crypto tax data in H&R Block. Keywords: H&R Block import error, CoinTracker tax data, 99999-OFX-UNSUCCESSFUL, OFX error

Bug Report: SOL Wallet Syncing Shows Balance Discrepancies What is the issue? Users are reporting a mismatch between their calculated SOL balance and the value reported for the SOL address. Who is affected? Potentially any user with a SOL address added. If you are impacted you will see an unexplainable balance difference in SOL. What is the workaround? There is currently no automated workaround. Users can manually review their transaction history or import missing data via CSV if they identify gaps. Keywords: SOL wallet sync, SOL balance mismatch, Solana discrepancy, reported vs calculated balance, missing SOL transactions

Users may experience: Some SUI wallets are failing to sync to CoinTracker. Users will experience the red 'Failed to sync wallet' error message. Expected behavior: SUI wallets should successfully sync and pull in all transactions to CoinTracker. As a user, what should I do? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: SUI wallet, sync issue, no transactions, sync failure, failed to sync

Bug Report: Balance Differences What is the issue? Significant discrepancies between calculated and reported balances are appearing for certain crypto assets when Kraken is synced via API. This is occurring for both the Auto-Earn and Staking features in Kraken. Users that enable then disable these features may see balance differences in their wallets on CoinTracker. (see screenshots below) Who is affected? Users who enable/disable the Auto-Earn and Staking features in Kraken or unstake an entire asset from their Kraken Earn wallet. What is the workaround? There is currently not a workaround, however our Engineering team is aware of the issue and are working on a fix. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Keywords: balance differences, auto-sync issue, crypto assets, unstaked assets, Kraken

Users may experience: After converting RNDR (ERC20) to RENDER (Solana) via Coinbase Exchange, CoinTracker displays incorrect information. In the RNDR wallet, tokens are listed as RENDER, and in the new Solana wallet, tokens are also labeled as RENDER, but no transactions are shown in the Solana wallet. Expected behavior: A trade from RNDR to RENDER should be visible, and the Solana wallet should display the correct transactions. As a user, what should I do? There currently is not a workaround for this bug, and it will need a fix from the team. We appreciate your patience while we work to resolve this. Transactions are imported, so users can rely on tax calculations, but the displayed balances for RENDER in Coinbase Exchange may be incorrect Keywords: RNDR, RENDER, Solana, ERC20, Coinbase Exchange

What is the issue? The Tax Loss Harvesting (TLH) page may display assets that users no longer hold in their wallets. This issue can also occur on the Tax Lots page, causing confusion about which assets are currently owned. Note : Stale data or wallets with inaccurate reported balances can also cause this behavior. If you are experiencing this, please first check that your ending balance for the asset aligns with your expectations. Who is affected? Users reviewing their tax lots and tax loss harvesting opportunities may see incorrect asset listings. What is the workaround? There is currently no workaround for this bug. The team is aware of the issue and working on a resolution. We appreciate your patience. This issue was reported December 2024. Keywords: tax loss harvesting, tax lots, missing assets, incorrect holdings