Bugs

Users may experience: The individual asset pricing page unexpectedly refreshes, sometimes resulting in a "Oops, something went wrong" error message. This behavior occurs inconsistently across assets but is more frequent with highly volatile assets like BTC and ETH such as https://www.cointracker.io/price/bitcoin-c1dkfv Expected behavior: The pricing page should display asset prices without unexpected refreshes or error messages. As a user, what should I do? Currently, there is no workaround for this issue. The team is working on a fix. Thank you for your patience as we work to resolve this. Keywords: pricing page, refresh issue

Users may experience: Delays in the appearance of assets on their dashboard compared to the transactions page, sometimes exceeding 12 hours. Expected behavior: Assets should be displayed on the dashboard as soon as they appear on the transactions page. As a user, what should I do? There currently is not a workaround for this bug and it will need a fix from the team. We appreciate your patience while we work to resolve this. Keywords: dashboard sync, asset delay, transaction visibility, dashboard update

Users may experience: When attempting to sync a large wallet the wallet shows 0 transactions No error message is displayed Expected behavior: Users should receive an error message if a wallet is too large to sync. As a user, what should I do? Users can manually add large wallets using the CSV option. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team .

Users may experience: Limited access to the settings panel in Tax Pro while using the "View as Client" feature. Settings panel is mostly obscured, accessible only through a small margin on the left side. Expected behavior: Users should be able to view and access the settings panel completely while in "View as Client" mode. As a user, what should I do? You can still access the settings panel from the small margin around the flag. Keywords: Tax Pro, View as Client, settings panel, access issue

Users may experience: Transfer transactions are being displayed as "send" transactions This can result in CSVs uploading with a negative balance. Expected behavior: Transfer transactions should be accurately classified as credits when applicable, ensuring they reflect correctly in the user's account as non-debit transactions. As a user, what should I do? For a large number of transactions it is recommended to wait for a fix if possible. For a smaller number of transactions, you may wish to delete the inaccurate transactions and recreate them properly as a credit. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug, you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: transaction classification, transfer transactions, Celsius, CSV

Users may experience: CoinTracker is not correctly recording the reward quantity included in a transfer transaction on Cardano. Instead of including the reward amount in the total value sent, it considers the rewards balance/quantity as a separate entity, causing discrepancies in send and receive amounts across wallets. Expected behavior: CoinTracker should correctly account for reward quantities in transfer transactions, treating the total amount sent (including rewards) as a single transaction, to avoid discrepancies and incorrect capital gains calculations. As a user, what should I do? Users will need to make manual modifications to correct this. Actions include: Importing ADA staking reward transactions via CSV to avoid balance issues. Editing transactions that are not transfer-matched to reflect accurate transfers. For transactions appearing as Send and Receive, ignore one (e.g., the Send) and update the Receive transaction to 'change type to transfer', specifying the outgoing side as the original Send wallet. This issue has been escalated to our engineering team for review, and we will update this post once a fix is deployed. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Cardano, ADA, rewards, transfer transaction, CoinTracker, capital gains, staking rewards

Users may experience: The LUNA balance not appearing on the CoinTracker dashboard after re-import, even though an existing balance is present. *Note: this is currently only seen on Kraken. Expected behavior: The user should see the LUNA balance correctly displayed on their dashboard after re-importing their wallet. As a user, what should I do? There currently is not a workaround for this bug and it will need a fix from the team. We appreciate your patience while we work to resolve this. Keywords: LUNA balance, dashboard

Users may experience: If I manually edit a transaction to fix an issue with the imported (common with Solana), the transaction hash link disappears. This is pretty frustrating as it can be useful to reference the transaction when fixing issues due to CoinTracker changes. To get the transaction hash back, you currently have to delete all manually edits, wait for CoinTracker to revert back to the original state, then re-apply the manual edits. Expected behavior: Users expect to see the tx hash even after a manual edit is made. As a user, what should I do? No action needed at this time. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: edit, manual edit, tx hash, transaction, transaction hash

Users may experience: Balance differences flagged on their XRP wallet page balances Missing transactions within their XRP wallet, non-native tokens not imported (i.e. CORE, SOLO, etc.) Reported balance is displayed accurately but calculated balance is incorrect due to missing transaction history resulting in incorrect calculations On the XRP block explorer missing transactions will appear as OFFER transactions (Image 1) *Note: See our balance difference article for more information. * Expected behavior: CoinTracker should be importing full transaction history, this includes Trade transactions for XRP wallet. Proper trade transaction import will prevent balance difference discrepancies. As a user, what should I do? Users will need to add missing transactions manually . Upvote this feature request ! We want to improve our XRP integration, add an upvote to be notified should we pursue an improved XRP blockchain support! How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: XRP, CORE, SOLO, Coreum, Sologenic, trades, missing transactions, balance differences

Users may experience: Users report missing NFT (SPL) entries when Trading / selling those NFTs on Magic Eden. Upon import, users will see the inflows or incoming SOL entries received from selling an NFT on Magic Eden Expected behavior: CoinTracker supports NFT(SPL) trades via Magic Eden, users should expect to see NFT entries import correctly. As a user, what should I do? Hang tight! Once a fix is deployed we will update this post and you will receive an automated email on next steps. If needed, as a workaround, users create a custom currency for the missing NFT assets and replace them with the custom currency. Detailed instructions for creating a custom currency and editing transactions can be found here for creating a custom currency and here for replacing the token . Any future transaction entries with the same NFT asset will need to be updated to the custom currency to ensure consistent tax treatment. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Magic Eden, SOL, Solana, NFT, SPL, missing transactions, custom currency