Bugs

Users may experience: Perpetual or prolonged wallet page loading state Unable to access wallet page in CoinTracker Error message: "Oops! This is unexpected. There was an error while trying to load your wallet. We're working to fix the problem. Check back later." Error message: "There was a problem while loading data, please refresh your page." Wallet page timing out resulting in 504 web page error Expected behavior: Users should not experience wallet page down time Pending further investigation, impacted user count is low. As a user, what should I do? Users can leverage the ' My Assets ' list on their dashboard to verify current wallet balances Users can also utilize their ' Balance difference ' tab on their tips page to reconcile any pending wallet balance differences Users can add wallets via their Dashboard using the ' Add-wallets ' button How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: add wallet, wallet, wallet page, 504 error

What is the issue? Some Solana transactions that interact with DeFi protocols like Kamino Finance are categorized in a transaction labeled as "Multiple". In the "multiple" transactions are a group of individual transactions such as trades, add/remove liquidity, staking, etc. However, the order of operations may be miscalculated resulting in a negative balance. Example: "Multiple" transaction that contains a borrow and lending deposit may have the asset show the lending deposit first before the borrow. As a user, what should I do? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. Is there a workaround? As a workaround, users can ignore the "multiple" transactions that are affected by this issue and instead recreate the individual transactions manually. For the outflow (send) transaction, users can create it a second after the inflow (receive) transaction to ensure the order of operations is correct. Example: -"Multiple" transaction containing a borrow and lending deposit. -Recreate the Borrow (inflow) transaction first with the same date and time as the original "multiple transaction. -Recreate the Lending Deposit (outflow) transaction with the same date but the time being a second after the Borrow transaction. Note that when the team addresses the issue, these manual edits could result in duplicate transactions. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Solana DeFi, review suggested error, transaction classification, swap issue, liquidity pool, borrow, lending

Bug Report: $PUMP Token Appears Legit Despite Being Flagged as Malicious What is the issue? The $PUMP token on Ethereum (Contract: 0xB6B15d694B07411823Fe04eCd27399f18C521574 ) is still shown as a legitimate asset in CoinTracker. Although $PUMP is still listed on CoinMarketCap (CMC) , it has been flagged as malicious (e.g., honeypot/rug pull) by our spam detection provider . However, since it maintains a valid CMC listing, it is not currently marked as SPAM in CoinTracker. This could lead to inflated or misleading portfolio values for users holding the asset. Who is affected? Any user who holds or has interacted with the $PUMP token on Ethereum. What is the workaround? There is currently no way for users to manually flag the token as SPAM. The CoinTracker team is reviewing the conflict between CMC status and third-party spam flagging. Keywords: PUMP token, flagged as malicious, CMC listed, Ethereum, spam detection, inflated portfolio

Users may experience: Users will see GALA V1 mapped to GALA V2 on Coinbase exchange Incorrect GALA V1 prices / asset tracking on their Dashboard and Performance page Expected behavior: Coinbase exchange no longer supports GALA V1, but users should either see GALA V1 as an unsupported token, blue logo, OR as a separate asset from GALA V2. Users expect that GALA transactions prior to May 15, 2023 are mapped to GALA V1 and transactions after that date happen after that date. As a user, what should I do? Users can edit individual (GALA) transactions prior to May 2023 (fork) and replace the incorrect token with a custom currency . Instructions can be found in this support guide for correcting wrong coins. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: Coinbase, GALA, GALA V1, GALA V2, wrong token, incorrect coin, coin-mapping

Users may experience: LUNC transactions transactions and wallet holdings on CoinSpot and Gemini are showing LUNA instead of LUNC. The price for LUNC is much lower than the price that is reflected for LUNA. This means that affected users will see inflated values on their transactions and capital gains that are too high on the tax center and forms. The dashboard and portfolio will also show an excessively high value for the quantity of the token that the user holds. Expected behavior: CoinTracker should map to the correct LUNC and LUNA assets for exchanges. As a user, what should I do? The workaround is to edit transactions to reflect LUNC. This will correct the pricing on transactions and tax calculations. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: LUNC, LUNA, coin mapping, balance differences

Users may experience: Some LTC wallets are failing to sync to CoinTracker. Users will experience the red 'Failed to sync wallet' error message or have a synced wallet with zero transactions. As a user, what should I do? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: LTC wallet, sync issue, no transactions, sync failure, failed to sync, litecoin

Users may experience: Users report inflated Net Deposit and cost basis values due to unstake (illiquid) transactions Unstake transactions were originally 'Receive' transactions which are included in the Net Deposit and Cost basis portfolio tracking values, CoinTracker is not differentiating between 'Receive' and 'Unstake' (illiquid) transactions. Expected behavior: Net deposits should accurately reflect only the actual cash inflow into the account, excluding any reinvested funds. The platform should provide a clear and accurate representation of a user's investment growth, by applying specific treatment for transaction categories. As a user, what should I do? If you are affected by this issue, it is recommended to keep a separate record of your 'unstake' transactions until the problem is resolved. This will help ensure that your personal financial tracking and any necessary reports remain accurate. How can users provide feedback? You can upvote this forum post if you are experiencing similar issues. The status of the post will be updated to Complete once a solution has been implemented and rolled out to all users. Those who have upvoted will be notified of the update. Your feedback is crucial in helping us identify and prioritize fixes for such issues. I need additional assistance, who can I contact? For any further questions or concerns, please reach out to our support team directly . We appreciate your patience and cooperation as we work towards improving your experience with CoinTracker. Keywords: Performance, Net Deposits, Cost basis

Users may experience: Users report that the cost basis per coin value is not accurate When calculating the average cost basis via the transactions CSV the value calculated does not match the value displayed on the performance page Expected behavior: Users expect to see consistent values across CoinTracker, if users see the average cost per coin on their performance page, they should have full confidence that the value is accurate and matches their transaction history. As a user, what should I do? If a user sees inflated or deflated cost basis values, we recommend first verifying if and transactions for their asset have a cost basis of zero, alternatively they may want to check if there cost basis is abnormally high within the transactions page. Users can also hang tight! Our team is investigating this behavior. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: performance, cost basis, cost basis per coin, wrong numbers

Users may experience: Seeing assets that haven't been sold yet on the Realized Returns page, which might make it seem like you've made gains that aren't actually cashed in. Note: This issue is not impacting capital gains calculations. Expected behavior: Only assets that you've actually sold should appear on the Realized returns tab of the Performance page. The system should include the cost of converting cryptocurrencies in your gain calculations to reflect true profits or losses. As a user, what should I do? No action is needed at this time. This is only impacting performance numbers and not representing the actual return which you can confirm by reviewing the gains associated with the particular asset. You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Realized Returns, Asset Disposal, Cost Basis, Crypto-to-Crypto Trades, Financial Reporting, Tax Planning

Users may experience: Inaccurate net deposit calculations due to reinvested fiat being included as new deposits. Misleading representation of investment growth, as the inclusion of reinvested fiat in net deposits may inflate the perceived investment inputs. Note: This issue impacts users who reinvest fiat other than USD Expected behavior: Net deposits should accurately reflect only the actual cash inflow into the account, excluding any reinvested funds. The platform should provide a clear and accurate representation of a user's investment growth, excluding reinvested amounts from being counted as new deposits. As a user, what should I do? If you are affected by this issue, it is recommended to keep a separate record of your reinvestments until the problem is resolved. This will help ensure that your personal financial tracking and any necessary reports remain accurate. How can users provide feedback? You can upvote this forum post if you are experiencing similar issues. The status of the post will be updated to Complete once a solution has been implemented and rolled out to all users. Those who have upvoted will be notified of the update. Your feedback is crucial in helping us identify and prioritize fixes for such issues. I need additional assistance, who can I contact? For any further questions or concerns, please reach out to our support team directly . We appreciate your patience and cooperation as we work towards improving your experience with CoinTracker. Keywords: Reinvested fiat, Net Deposits