Bugs

What is the issue? The Robinhood API sync completes without error, but returns 0 balance and 0 transactions, even though the account has activity. What is the workaround? Users can manually import their Robinhood transaction history using a CSV. Instructions are available in the Help Center . Keywords: Robinhood API, zero balance, missing transactions, sync issue

Bug Report: SPAM Asset "MAGA" Inflating User Portfolios What is the issue? Users are reporting that a SPAM asset, "MAGA," is inflating their portfolio balances. Although the asset is flagged as SPAM by our provider, it is not appearing as SPAM in CoinTracker, and users are unable to mark it as SPAM. Who is affected? Users who were airdropped the SPAM asset MAGA in their portfolios on Base Chain . What is the workaround? Currently, there is no user-side fix. Users cannot manually exclude or mark the asset as SPAM. Engineering intervention is required to ensure SPAM flagging works correctly and to backfill data due to a known outage. Keywords: SPAM asset, inflated portfolio, MAGA token

What is the issue? UK and Canadian users with a qualified paid plan are still being paywalled when trying to view tax lots on the Tax Loss Harvesting page. Additionally, the currency is incorrectly displayed as USD instead of the home currency, such as GBP or CAD. Who is affected? UK-based or Canada-based users who have an eligible paid CoinTracker subscription and access the Tax Loss Harvesting feature. What is the workaround? There is no direct workaround for the paywall issue. Please wait for a fix from our team. Keywords: UK tax loss harvesting, paywall issue, incorrect currency, tax lots not visible, GBP vs USD

What is the issue? The Tax Loss Harvesting (TLH) page may display assets that users no longer hold in their wallets. This issue can also occur on the Tax Lots page, causing confusion about which assets are currently owned. Who is affected? Users reviewing their tax lots and tax loss harvesting opportunities may see incorrect asset listings. What is the workaround? There is currently no workaround for this bug. The team is aware of the issue and working on a resolution. We appreciate your patience. This issue was reported December 2024. Keywords: tax loss harvesting, tax lots, missing assets, incorrect holdings

What is the issue? Auto-Earn USDG transactions are incorrectly categorized as "Send" transactions when the setting is enabled. As a user, what can I do? You can upvote this post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. As a workaround, users can mark the "Send" transactions as "Stake". I need additional assistance, who can I contact? For further assistance, please contact our support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Kraken Earn, usdg transactions, incorrect Send categorization, balance discrepancy, Kraken sync issue, Earn

Bug Report: Cost Basis Tracking Not Updating to "Per Wallet" After Migration What is the issue? After completing a migration, the cost basis tracking method is not updating to "Per Wallet" as expected. Instead, it remains set to "Universal." Note: This is not blocking on 2024 taxes since the per wallet setting is a requirement of 2025 taxes. Who is affected? US users who undergo the universal to per wallet migration process and expect their cost basis tracking method to switch to "Per Wallet." What is the workaround? There is not a current workaround. Keywords: cost basis tracking, migration issue, per wallet setting, universal tracking bug

What is the issue? Terra 2.0 (LUNA2) tokens are incorrectly mapped and displayed as LUNC instead of LUNA in CoinTracker. What is the workaround? Users can manually edit and reclassify the token as LUNA. Users can also upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Keywords: LUNA LUNC bug, Terra 2.0 mapping, token mismatch, portfolio error, incorrect asset display

Bug Report: Unable to update tax date on mobile or web What is the issue? Users are unable to update their tax year through the mobile app or web platform. Who is affected? All users are unable to make a change to the tax start date. What is the workaround? Users can temporarily resolve this issue by switching their home country, which adjusts the tax date to align with the countries default setting. Note: this workaround still does not allow users to choose a custom date Keywords: tax year update, mobile issue, web issue

Bug Report: SOL Limit Order Close Not Categorized, Causing Cost Basis Loss What is the issue? Some SOL limit order close transactions are not being categorized in CoinTracker, even though the open order is correctly classified. This results in the loss of cost basis, causing incorrect gain/loss calculations. Who is affected? Users executing SOL limit orders using Jupiter Limit Order V2 on the Solana blockchain. What is the workaround? There is currently no workaround. Users cannot manually adjust the close order in a way that restores the correct cost basis. Additional Details The affected program ID is: j1o2qRpjcyUwEvwtcfhEQefh773ZgjxcVRry7LDqg5X (Jupiter Limit Order V2). Both the open and close transactions should be categorized to maintain accurate cost basis tracking. Keywords: SOL limit order, cost basis issue, transaction classification, gain/loss discrepancy, Jupiter Limit Order V2

What is the issue? Users utilizing Universal Tracking are seeing inaccurate wallet balances for their 2025 transactions. As a user, what should I do? There isn't a workaround for this issue. You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Universal Tracking, wallet balance, portfolio tracking issue, missing balances