Bugs

Users may experience: Incorrect BTC asset mapping when using Ledger Live integration. The integration is linking BTC accounts to the wrong BTC asset. Expected behavior: BTC accounts connected via Ledger Live should correctly map to the user's corresponding BTC asset in CoinTracker. As a user, what should I do? As a workaround, users can upload their xpub address directly through the regular BTC flow by using this link: Add BTC Integration Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Ledger Live, BTC mapping, xpub workaround, incorrect BTC asset

Users may experience: Users are reporting failed syncs when importing their Bitstamp exchange. These failed syncs result in new transactions missing and in some cases no transaction history imported at all. Users may see the below state when reviewing their Bitstamp exchange in CoinTracker. As a user when I add or have added my Bitstamp exchange via the API integration on CoinTracker, I expect all of my transactions to be imported into CoinTracker. Users are reporting missing transactions upon sync and ongoing syncs, the behavior is not consistent with a specific currency. The behavior appears to be a result of the type of buy transaction within Bitstamp. Some examples include: Instant, Market and normal buys. Expected behavior: CoinTracker should be importing all transactions from Bitstamp exchange. As a user, what should I do? To reconcile these missing transactions and are identifying the missing transactions pro-actively, users can add those transactions manually, here is a support article on how to add transactions manually. If you believe that you are missing transactions but are not sure which transactions are missing, you can export your transaction history from your exchange via CSV, additionally, you can export your transaction history from CoinTracker for the same exchange ( support article ). Alternatively, users can import their transaction history instead. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Bitstamp, failed sync, missing transactions

Users may experience: When conducting swaps (trades) through Exodus across different wallets, these appear in CoinTracker as separate "send" and "receive" transactions, instead of being shown as linked swaps. Note: This can lead to confusion when tracking transactions that span multiple wallets. Expected behavior: Users expect that swaps across different wallets in Exodus should be reflected as linked trades in CoinTracker, rather than separate transactions. As a user, what should I do? The current best workaround is to manually upload a CSV of the Exodus transactions to CoinTracker. Users can refer to this guide for instructions: How to Convert Your Transaction History into CoinTracker-Compatible CSV Format . Keywords: Exodus, wallet swaps, transaction linking, trade display issue

Users may experience: As a user, I am not US based. I have set my account currency to my respective region. I expect that when I import my portfolio into CoinTracker to calculate my taxes that the exchange rates in my calculations respect the time zone I am in. Currently CoinTracker fetches our exchange rate for the date MM/DD/YYYY + X:XX UTC. This means that users in regions with earlier timezones may be fetching outdated or non-ideal rates for their respective markets. As an example, if CoinTracker fetches exchange rates for 09/28/2023 07:30UTC and a user is located in New Zealand, the timestamp in that region would be 09/28/2023 19:30 NZST. The exchange rates that CoinTracker users are fixed meaning we use the same rate for the entire day. As a user, I would expect these rates to be optimized or dynamic to account for the shifting fiat rates. As a user, what should I do? This report is being submitted as a bug to represent exchange rate optimization. Please see add an upvote to this feature request to support custom exchange rates. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: exchange rate, fiat

Users may experience: Users report their assets broken down by wallet on the Assets List from the dashboard page do not add up to the total holdings. In the example (Image 1), a user seeing AGIX will see a total holding balance that is higher the the sum of the AGIX holdings broken up by wallet. Expected behavior: Total holdings should equate to the the sum of the asset holdings broken up by wallet. As a user, what should I do? No action needed at this time. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: wallet balance, total holdings, asset list

Users may experience: Large portfolio spike caused by the MUMU token on April 23rd, 2024. Expected behavior: The portfolio balance should not spike unexpectedly due to the MUMU token. As a user, what should I do? There is currently no workaround for this issue, and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Keywords: MUMU token, portfolio spike, April 23 2024, april spike

Users may experience: Duplicate balance display for BTC Inscription WZRD. The transaction history appears correct, but the balance is flagged as different. Expected behavior: The balance should match the transaction history and blockchain records. As a user, what should I do? There currently is not a workaround for this bug and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: BTC Inscription, duplicate balance, WZRD

Users may experience: As a user who trades and manages my crypto portfolio on Kucoin I expect CoinTracker to import all of my transaction history. Users report seeing their Buys, Sells, Transfers and in some cases their crypto to USDT trades being successfully imported into CoinTracker via their API integration sync for the Kucoin exchange. Users are reporting crypto to crypto trades not importing into CoinTracker causing balance discrepancies and incomplete transaction histories. Crypto to crypto trades include trading non-fiat tokens for other non-fiat tokens. An example of this would be: Trading BTC for ETH, SOL for ETH, ETH for XRP etc. As a user, what should I do? Currently, users will need to manually add missing transactions. Alternatively, if you are a user that is missing a lot of transactions we recommend that you transition your Kucoin exchange to a CSV import instead of the our API integration. Users can format their Kucoin transaction history CSV per this guide and import the CSV into CoinTracker as next step while we improve this integration. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Kucoin, trades, missing transactions

Users may experience: Users may see their capital gains / loss change slightly when adding a comment to a transaction in Coinbase / FTX US CSV import. This only applies to integrations that support spot pricing which currently only include Coinbase and FTX US CSV import The original gains values a user sees in CoinTracker used the spot pricing we received from Coinbase via our API integration & FTX US CSV import. When a manual change is made, that is any change that would result in a manual tag - in this case a comment, we do not transfer the spot price value of ETH over automatically we infer the price of the asset based on the price history in our (CoinTrackers) database. Expected behavior: Users expect their cost basis to be pulled in based on their exchange price. As a user, what should I do? As a workaround, a user can either, set a custom proceed to attain the expected gain per their CB spot price or avoid adding comments to Coinbase / FTX US CSV import. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: FTX, Coinbase, Spot price, manual edit

Users may experience: Coinbase is failing to sync for some users. No error messages may be shown, but the account balance or transaction history is not synced or updated. Expected behavior: Users expect Coinbase to sync and reflect the correct balance and transaction history in their CoinTracker account. As a user, what should I do? There currently is not a workaround for this bug and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Coinbase, sync, no transaction history, bug