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Sarah T. - CoinTracker
Bug Report: Balance Differences
What is the issue?
Significant discrepancies between calculated and reported balances are appearing for certain crypto assets when Kraken is synced via API.
This may occur for assets that are fully unstaked from Kraken Earn wallets.
Who is affected?
Users syncing Kraken via API.
Users who unstake an entire asset from their Kraken Earn wallet.
What is the workaround?
Users can manually upload a CSV containing their transaction history.
For the issue occurring with unstaked assets, Engineering is aware of the issue and are working on a fix.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Keywords: balance differences, auto-sync issue, crypto assets, unstaked assets, Kraken