Bugs

Users may experience: Cash App CSV files failing to import correctly in CoinTracker. Expected behavior: Users expect to upload Cash App CSV files directly without errors. As a user, what should I do? Workaround: Convert the Cash App CSV file to the CoinTracker CSV format or wait for an official fix to be implemented. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug, you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Cash App, CSV import, CoinTracker format

Users may experience: Incorrect BTC asset mapping when using Ledger Live integration. The integration is linking BTC accounts to the wrong BTC asset. Expected behavior: BTC accounts connected via Ledger Live should correctly map to the user's corresponding BTC asset in CoinTracker. As a user, what should I do? As a workaround, users can upload their xpub address directly through the regular BTC flow by using this link: Add BTC Integration Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Ledger Live, BTC mapping, xpub workaround, incorrect BTC asset

Users may experience: Staked assets balance in Coinbase is not showing. Expected behavior: Staked asset balance should be visible. As a user, what should I do? Until a fix is implemented - it is recommended that you re-authenticate via the Coinbase UI flow. To do this: Select the ... next to Coinbase on the wallets page Select "Update Coinbase account." Follow the prompts. You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Staked DOT, Coinbase, CoinTracker, Staking Income

Users may experience: Odd behavior with assets NFT on the user account. The transaction shows a value of the amount of the NFT without further details to identify the asset. Expected behavior: The transaction should display the metadata (image and name) consistently for all supported assets. As a user, what should I do? There currently is not a workaround for this bug and it will need a fix from the team. We appreciate your patience while we work to resolve this. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: NFT, assets, transaction discrepancy

Users may experience: Continuous prompts to re-authenticate their Coinbase account Prompts are being received more frequently than what is expected, often on a daily or weekly basis. Expected behavior: Coinbase should successfully authenticate and remain synced to CoinTracker. As a user, what should I do? Users can follow the instructions prompted to re-authenticate their Coinbase exchange to re-establish the connection as needed until the issue is resolved. Alternatively, users can add their Coinbase transactions via CSV as a custom file here until the issue has been corrected. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Coinbase, re-authentication, re-authenticate, Coinbase exchange, reauth, error

Users may experience: Some users will see the following error when adding their Cosmos wallet: We could not add your wallet as this address is invalid. Please follow the instructions below and try again or An error has occurred, please try again. Some users will be able to successfully add their Cosmos wallet but only sync partial transaction history missing their oldest transactions Users that previously successfully added their Cosmos wallets may no longer sync Expected behavior: Cosmos wallets should add successfully when added to add wallets page Syncs should occur daily was added to CoinTracker All supported transaction history should be imported into CoinTracker As a user, what should I do? If you are in a hurry we recommend exporting your COSMOS transactions as a CSV and importing them into CoinTracker using this guide. . We apologize for the inconvenience! How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: Cosmos, ATOM, sync failure, sync, missing transactions

Users may experience: When attempting to sync a large wallet the wallet shows 0 transactions No error message is displayed Expected behavior: Users should receive an error message if a wallet is too large to sync. As a user, what should I do? Users can manually add large wallets using the CSV option. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug you can contact the support team .

Users may experience: Users are reporting failed syncs when importing their Bitstamp exchange. These failed syncs result in new transactions missing and in some cases no transaction history imported at all. Users may see the below state when reviewing their Bitstamp exchange in CoinTracker. As a user when I add or have added my Bitstamp exchange via the API integration on CoinTracker, I expect all of my transactions to be imported into CoinTracker. Users are reporting missing transactions upon sync and ongoing syncs, the behavior is not consistent with a specific currency. The behavior appears to be a result of the type of buy transaction within Bitstamp. Some examples include: Instant, Market and normal buys. Expected behavior: CoinTracker should be importing all transactions from Bitstamp exchange. As a user, what should I do? To reconcile these missing transactions and are identifying the missing transactions pro-actively, users can add those transactions manually, here is a support article on how to add transactions manually. If you believe that you are missing transactions but are not sure which transactions are missing, you can export your transaction history from your exchange via CSV, additionally, you can export your transaction history from CoinTracker for the same exchange ( support article ). Alternatively, users can import their transaction history instead. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Bitstamp, failed sync, missing transactions

Users may experience: Transfer transactions are being displayed as "send" transactions This can result in CSVs uploading with a negative balance. Expected behavior: Transfer transactions should be accurately classified as credits when applicable, ensuring they reflect correctly in the user's account as non-debit transactions. As a user, what should I do? For a large number of transactions it is recommended to wait for a fix if possible. For a smaller number of transactions, you may wish to delete the inaccurate transactions and recreate them properly as a credit. Additional Information Please upvote this post to indicate that you are experiencing this behavior. We have information on bug reports and what the status means in our help center . For further assistance or inquiries regarding this bug, you can contact the support team . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: transaction classification, transfer transactions, Celsius, CSV

Users may experience: CoinTracker is not correctly recording the reward quantity included in a transfer transaction on Cardano. Instead of including the reward amount in the total value sent, it considers the rewards balance/quantity as a separate entity, causing discrepancies in send and receive amounts across wallets. Expected behavior: CoinTracker should correctly account for reward quantities in transfer transactions, treating the total amount sent (including rewards) as a single transaction, to avoid discrepancies and incorrect capital gains calculations. As a user, what should I do? Users will need to make manual modifications to correct this. Actions include: Importing ADA staking reward transactions via CSV to avoid balance issues. Editing transactions that are not transfer-matched to reflect accurate transfers. For transactions appearing as Send and Receive, ignore one (e.g., the Send) and update the Receive transaction to 'change type to transfer', specifying the outgoing side as the original Send wallet. This issue has been escalated to our engineering team for review, and we will update this post once a fix is deployed. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keywords: Cardano, ADA, rewards, transfer transaction, CoinTracker, capital gains, staking rewards