Product Feedback

What is the issue? Some users are being unexpectedly logged out of the CoinTracker app without warning. What is the workaround? Please update your app to version 2.3.1. If you still encounter the issue after updating, please let us know, and we’ll forward the details to our team. Keywords: logout issue, app session ends, forced log out, iPhone CoinTracker bug

Users Feature Request: CoinTracker supports staking with the stake tag . This tag ensures cost basis is kept and no taxable events are recorded when you stake or unstake assets. Users want to track their staked assets in CoinTracker. For example, if a user stakes 32 ETH, we show the ETH leaving and the portfolio decreases by 32 ETH. Users want to see their staked assets in their portfolio. As a user, what can I do? You can upvote this feedback post to indicate you would like this feature added! The post status will change to Complete if we pursue this feature. Up-voters will be notified of the status change. Additional Information We have information on feature requests and what the status means in our help center . For further assistance or inquiries regarding this feature request, you can contact the support team . Thank you for your feedback and cooperation as we work to enhance your CoinTracker experience! Keywords: illiquid staking, staking, stake, staking rewards, unstake

Bug Report: Balance Differences What is the issue? Significant discrepancies between calculated and reported balances are appearing for certain crypto assets when Kraken is synced via API. This is occurring for both the Auto-Earn and Staking features in Kraken. Users that enable then disable these features may see balance differences in their wallets on CoinTracker. (see screenshots below) Who is affected? Users who enable/disable the Auto-Earn and Staking features in Kraken or unstake an entire asset from their Kraken Earn wallet. What is the workaround? There is currently not a workaround, however our Engineering team is aware of the issue and are working on a fix. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Keywords: balance differences, auto-sync issue, crypto assets, unstaked assets, Kraken

Users may experience: Users report that the cost basis per coin value is not accurate When calculating the average cost basis via the transactions CSV the value calculated does not match the value displayed on the performance page Expected behavior: Users expect to see consistent values across CoinTracker, if users see the average cost per coin on their performance page, they should have full confidence that the value is accurate and matches their transaction history. As a user, what should I do? If a user sees inflated or deflated cost basis values, we recommend first verifying if and transactions for their asset have a cost basis of zero, alternatively they may want to check if there cost basis is abnormally high within the transactions page. Users can also hang tight! Our team is investigating this behavior. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: performance, cost basis, cost basis per coin, wrong numbers

What is being requested? Add support for detecting and correctly classifying Bitcoin multi-sig wallet consolidation transactions. These occur when balances from multiple wallet addresses (e.g., UTXOs) are combined into a single new wallet address, typically managed with multi-sig setups in Bitcoin wallet software like Sparrow. Why is this needed? Supporting this would ensure seamless transaction history, accurate tax treatment of transfers, and clarity for users managing funds across multiple Bitcoin addresses. What can users do now? As a workaround, users can: Ignore the "receive" transaction, and Adjust the "send" transactions so that they have matching "receive" entries. This keeps balances aligned, though it requires manual intervention. Users can also upvote this post to receive updates. Keywords: Bitcoin, multi-sig, wallet consolidation, Sparrow, UTXO management

Bug Report: GUGO (Abstract) Not Recognized / Price Missing What is the issue? Some holdings and transactions for the GUGO token on the Abstract network are showing up as an unknown asset in CoinTracker. Who is affected? Users who hold or transact GUGO on Abstract . What is the workaround? Since CoinTracker supports GUGO, you can manually edit affected transactions/holdings: Open the transaction edit menu. Edit the asset and select GUGO . Keywords: GUGO, Abstract network, token not recognized, price missing, unpriced asset

I am trying to add BTCC to my CoinTracker account, but it seems there is no direct process for this. Currently, BTCC is supported via CSV, which is not as convenient. It would be great if there was a direct integration for BTCC in CoinTracker, allowing for easier and more seamless tracking of my transactions.

Users may experience: The CHEEMS token is incorrectly mapping to another CHEEMS token on the Kraken integration upon API sync. These are unrelated tokens. Users may see an inflated balance with the incorrectly mapped CHEEMS. As a user, what should I do? No action needed on behalf of users! Our team is aware of the behavior and is working to address the mismapped token. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience! Keyword: CHEEMS token, CHEEMS, Kraken, wrong token balance, wrong token

I noticed that PSOL, which appears on the main screen of the Phantom wallet, is not supported by CoinTracker. This makes it difficult to track its value, which is important as Phantom actively encourages staking Solana. Adding support for PSOL would likely attract more customers who use Phantom for staking.

Users Feature Request: Add support for multi-signature wallets and addresses for Bitcoin and other UTXO-based coins on CoinTracker. As a user, what can I do? You can 🔼 upvote this feedback post to indicate you would like this feature added! The post status will be changed to Complete should we pursue this feature. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly . Thank you for your feedback and cooperation as we work to enhance your CoinTracker experience! Keyword: multisignature, multisig wallets, Bitcoin, UTXO-based coins