Product Feedback

What is the issue? Some users are being unexpectedly logged out of the CoinTracker app without warning. What is the workaround? There is no reliable workaround at the moment. If you're logged out, you can log back in normally. Keywords: logout issue, app session ends, forced log out, iPhone CoinTracker bug

Users Feature Request: CoinTracker supports staking with the stake tag . This tag ensures cost basis is kept and no taxable events are recorded when you stake or unstake assets. Users want to track their staked assets in CoinTracker. For example, if a user stakes 32 ETH, we show the ETH leaving and the portfolio decreases by 32 ETH. Users want to see their staked assets in their portfolio. As a user, what can I do? You can upvote this feedback post to indicate you would like this feature added! The post status will change to Complete if we pursue this feature. Up-voters will be notified of the status change. Additional Information We have information on feature requests and what the status means in our help center . For further assistance or inquiries regarding this feature request, you can contact the support team . Thank you for your feedback and cooperation as we work to enhance your CoinTracker experience! Keywords: illiquid staking, staking, stake, staking rewards, unstake

Feature Request: Login with Facial Recognition What is being requested? Add support for biometric login using facial recognition, allowing users to securely log into their accounts without entering a password or 2FA code manually. Why is this needed? Facial recognition provides a fast, secure, and convenient login method. It improves accessibility and aligns with user expectations from modern authentication flows on mobile and desktop platforms. What can users do now? Users must log in using email and password, optionally followed by 2FA, which can be time-consuming, especially on mobile devices. Keywords: facial recognition login, biometric authentication, Face ID, login methods, secure access

What is the issue? On the mobile app, the total portfolio balance appears higher than it should be . The browser version displays the correct portfolio balance. Token holdings and per‑token balances match across mobile and web; only the portfolio total is inflated on mobile. What is the workaround? There is currently not a workaround, however our Engineering team is aware of the issue and are working on a fix. You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. Keywords: portfolio total mismatch, mobile app inflated balance, mobile app, web vs mobile discrepancy, token balances match, portfolio calculation, mobile portfolio

Bug Report: Balance Differences What is the issue? Significant discrepancies between calculated and reported balances are appearing for certain crypto assets when Kraken is synced via API. This is occurring for both the Auto-Earn and Staking features in Kraken. Users that enable then disable these features may see balance differences in their wallets on CoinTracker. (see screenshots below) Who is affected? Users who enable/disable the Auto-Earn and Staking features in Kraken or unstake an entire asset from their Kraken Earn wallet. What is the workaround? There is currently not a workaround, however our Engineering team is aware of the issue and are working on a fix. How can users provide feedback? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Keywords: balance differences, auto-sync issue, crypto assets, unstaked assets, Kraken

What is the issue? Kraken API syncs are not correctly classifying SUI staking transactions. Instead of appearing as "Stake" transactions, they are being pulled in as "Send" transactions. This may also prevent the associated SUI staking wallet from being created or displayed in the user's synced Kraken account. Who is affected? Users staking SUI on Kraken who rely on API sync to track their staking activity. As a user, what can I do? You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Complete once a fix is rolled out to all users. Up-voters will be notified of the status change. As a workaround, users can manually re-categorize the "Send" transactions to mark them as "Stake". Keywords: Kraken SUI staking, staking misclassified, SUI send instead of stake, Kraken API sync issue, missing staking wallet

What’s the problem? When the user tries to sync their CoinTracker account with the Monarch budgeting app, they encounter an error message stating "CoinTracker is blocking the connection until you take action in their system." This prevents them from completing the sync process and using Monarch as intended. What’s the ideal outcome? The user should be able to seamlessly sync their CoinTracker account with Monarch without receiving blocking errors. Keywords: API connection, account sync, third-party integration

Bug Report: Bitstamp Balance Mismatch What is the issue? Users may see a wrong ETH balance with their Bitstamp API sync. ETH transactions from Bitstamp are being pulled in accordingly but the reported ETH balance with the API may be lower. This can cause a discrepancy between your reported and calculated balances. What is the workaround? There is no workaround at this time as it is the reported value that is erroneous. Transactions and tax documents should remain correct despite the incorrect reported value. Keywords: Bitstamp, ETH balance difference, Bitstamp API discrepancy, calculated vs reported

I have faced challenges with missing token prices in CoinTracker and CryptoTaxCalculator, especially for unique tokens. DexScreener provides comprehensive on-chain token prices, and integrating it with CoinTracker could resolve these issues, offering more accurate and timely token price data.

Users Feature Request: As a user, i would like to connect to Blofin Exchange via the API As a user, what can I do? Users can add their transaction history via CSV, steps to add your CSV transactions: Download the CSV export of your transactions, Re-format it into the CoinTracker CSV format like this , Import this file here. For more details, you can follow this guide. You can upvote this feedback post to indicate you would like this feature added! The post status will be changed to Complete should we pursue this feature. Up-voters will be notified of the status change. I need additional assistance, who can I contact? For further assistance, please contact our support team directly. Thank you for your feedback and cooperation as we work to enhance your CoinTracker experience! Keyword: Blofin, add wallet