Insufficient Quantity Error Due to Timestamp Variance in Transfer Transactions
in progress
Sarah T. - CoinTracker
Users may experience:
- Transfer transactions synced with a variance in timestamps leading to insufficient quantity errors. - This occurs when one part of a transfer transaction is synced with an earlier timestamp than its counterpart, causing discrepancies in the sequence of transactions and resulting in balance errors.
Expected behavior:
- Transfer transactions sync with accurate timestamps that maintain the correct sequence of transactions and ensure balance calculations are error-free.
As a user, what should I do?
- To correct any balance errors users can adjust the datetime slightly (e.g., by a minute) by using the "Edit Date" option on a transaction. This should resolve the callout.
How can users provide feedback?
You can 🔼 upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.I need additional assistance, who can I contact?
For further assistance, please contact our
support team directly
.Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: transfer transactions, timestamp variance, insufficient quantity errors, balance discrepancies
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Emma - CoinTracker
in progress
A workaround is now available for this issue -
To correct any balance errors, users can unlink one of the transfers, adjust the datetime slightly (e.g., by a second), and re-link it. This should resolve the callout.
Users can also manually recreate the transaction with the timestamp that aligns accurately with your transaction history, and ignore the original transaction. View our guide for manually creating a transaction:
Sarah T. - CoinTracker
Merged in a post:
Insufficient Quantity Error Due To Timestamp Variance In Transfer Transactions
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Sarah T. - CoinTracker
planned
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Use Ai to analyze the transactions for possible matches if they are out of order, suggest edit to fix the problem. Ai could do the edit if supplied with correct times.
Sarah T. - CoinTracker
submitted