Users may experience:
  • Users report insufficient balance errors for transactions they have active balances for
  • Users report balance differences as CoinTracker is importing receive transactions as trades
  • Users report seeing PERP receive transactions import as Trade transactions.
  • As an example, if a user exits a PERP position on Jupiter, that user will receive an asset (i.e USDC) from that position upon exit, but in CoinTracker we are importing the transaction as a Trade in which the asset appears as outgoing while a small amount of SOL appears as incoming.
Expected behavior:
  • Users expect to see incoming / receive transactions import as reflected on the blockchain.
As a user, what should I do?
  • Users can manually edit their transactions to reflect the correct activity. We recommend users review the linked tx hash to the imported transaction and update the transaction in CoinTracker to reflect the correct activity.
  • In this case, users can edit the wrong transaction, ignore the outgoing asset and add the quantities of the outgoing asset to the incoming side. Users would see a Receive transactions with both the asset (USDC) and SOL and being received.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: PERP, perpetuals, Jupiter, Solana, insufficient balance, balance difference