Sam - CoinTracker
Users may experience:
  • Users with a lot of transactions (10k+) may experience longer than normal sync times, these prolonged sync times may result in timeout errors which may flag the exchange as 'Failed to sync'
  • Users with less than 10k transaction may also run into prolonged or stuck syncing, we advise those users remove and re-add their Kraken exchange as a first step. If the behavior persists see section:
    As a user, what should I do?
    for more information.
  • Users with their Kraken exchange already imported may see their initial syncs imported but may not import new transactions - this will result in a balance difference flag on the wallet.
Expected behavior:
  • For new exchange imports, users expect their Kraken exchange to import successfully and within a reasonable amount of time.
  • For existing exchange syncs, users expect new transactions to be imported regularly.
As a user, what should I do?
  • If you are in a rush, users can import their Kraken transaction history via CSV here. Users will need to convert the native exchange CSV to CoinTracker's generic format, here is a guide on how to do so!
  • Alternatively, users can hang tight! Our team is working to resolve this behavior - keep an eye out for updates to this report. You will receive an automated email once a fix is deployed.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: Kraken, Kraken exchange, failed sync, import, CSV