Receiving blank tax forms when there are taxable transaction on account
complete
Sam - CoinTracker
As a user, when I visit the Tax Center on CoinTracker I am able to see my gains and income calculations broken down, when I generate my tax forms the forms are delivered but they are blank.
I should be receiving my tax forms consistent with my portfolio and tax center values.
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Sam - CoinTracker
The root cause of this behavior was due to margin transactions not being supported on our new accounting engine. Should a user run into this behavior, we recommend verifying if you have any margin transactions or tags. Ignoring the margin transactions and making an edit to any transaction to prompt a cost basis re-computation should resolve this behavior. We plan to support margin in our new accounting engine in the coming weeks. If you any questions or need direct assistance please reach out to our support team directly!
Sam - CoinTracker
complete
This is now resolved. CoinTracker now supports margin users under our updated accounting engine.
Please reach out to CoinTracker support directly should you continue to have trouble with your tax forms.
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Sam - CoinTracker
The root cause of this behavior was due to margin transactions not being supported on our new accounting engine. Should a user run into this behavior, we recommend verifying if you have any margin transactions or tags. Ignoring the margin transactions and making an edit to any transaction to prompt a cost basis re-computation should resolve this behavior. We plan to support margin in our new accounting engine in the coming weeks. If you any questions or need direct assistance please reach out to our support team directly!
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