Incorrect timestamps cause unmatched transfers from Coinbase Pro to Coinbase
complete
Henry - CoinTracker
User's report transfers of funds from Coinbase Pro to their Coinbase account the timestamp on the transfer outflow / send shows up with a later timestamp than the inflow / receive in Coinbase which does not allow CoinTracker to transfer match. This can cause 'Negative balance' errors on the account as the outgoing transaction is being tracked after the incoming transaction.
Users can fix this behavior by marking one of the Send / Receive transactions as a transfer and ignoring the other Send / Receive transaction.
Thank you for your patience as our team reviews this behavior!
Log In
Sam - CoinTracker
complete
Sam - CoinTracker
submitted
Henry - CoinTracker
Henry - CoinTracker
Hi there,
Sorry for the delayed response on this. We're not aware of there being an issue with Coinbase Pro to Coinbase wallet transactions syncing. However, we have noticed that there can be an issue with the timestamps occasionally.
Are you able to adjust the timestamps so that the transfers are in the correct order?
I'm going to merge this ticket into another one I've created which describes the issue we're seeing here.
Henry - CoinTracker
CT-kQELE8Vq: Hey - have you been prompted to update your Coinbase Pro API details to the new version? If so, try that first and see if it helps.
If not, you can manually edit the time stamps to put them in the correct order. Just click on the arrow on the right hand side of the transaction and select 'Edit'.