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Uphold fails to add with "Authentication failure" or fails to synchronise
complete
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CT-0XgeNx3q
Uphold account authorises succesfully on the end of Uphold when going through the flow, but appears to fail to add the end of CoinTracker with error:
Error adding Uphold account. Authentication failure.
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Eivind
complete
We have shipped a fix for this and Uphold should now be possible to add without any errors and should not be failing to sync.
The issue appears to have been related to a change to how Uphold processes API requests.
Activity
Newest
Oldest
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CT-wXlK4D3Q
Your website tells me: "This Uphold account has already been linked" every time I try to re-authenticate. But it also tells me this: Failed to update. Access to account was revoked. Please re-authenticate your Uphold account." A circle I can't get out of. Help.
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CT-wXlK4D3Q
It is still not working for me.
Eivind
complete
We have shipped a fix for this and Uphold should now be possible to add without any errors and should not be failing to sync.
The issue appears to have been related to a change to how Uphold processes API requests.
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CT-2qkAMb1X
Eivind: This started working last night for me. Thanks for getting this figured out!
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CT-jO33AMKO
Eivind: thanks so much!!! Any news on when we may be able to incorporate our Robinhood accounts?
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CT-RQWygVJO
Eivind: I can confirm it's working for me.
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CT-6X72p3BQ
Eivind: Thank you for the update. Syncing is back, but ETH balance is not being displayed on the Wallets page
Eivind
Eivind
in progress
Our engineers have identified the issue and are working with Uphold's team to resolve it. It may still take some time until we have a fix in place.
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CT-jO33AMKO
Eivind: thanks so much for the update
Jesse
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CT-LXLla4lX
Same Issue, initially I noticed that it didn't synchronize for a week, then removed UPHOLD account and now I can't add the account because it gets Authentication failure. Can I get a notification when this is resolved, so I can add the account.
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CT-5OeL6WYX
CT-LXLla4lX: Same issue here
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CT-wXlK4D3Q
CT-5OeL6WYX: Same issue here too.
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CT-0qo0NyrQ
I am also having this issue. How do you get subscribed to this report to get automatically notified?
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CT-RQWygVJO
Update from support.
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CT-lONlGDeQ
is there an update when this is going to be resolved ?
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