Offer option to toggle off reported balances for bankrupt exchanges/de-activated exchanges
submitted
Matt - CoinTracker
Users Feature Request:
As a user, if I have a bankrupt exchange (eg Celsius, FTX) that is still connected to CoinTracker via API, the reported balance displayed on the Wallets page can be out of sync (and will never update).
And because the Wallets page shows
reported balances
, and not balances as calculated by the CoinTracker transactions, there are balance discrepancy warnings. (For more info on reported vs calculated balances, please see this article)As a user, what can I do?
Users can manually add/edit transactions in CoinTracker, but these edits will not reflect on the wallets page (since they are manual edits)
Alternatively, users can download a transactions CSV for the exchange by going to https://www.cointracker.io/transactions and filtering for that exchange. This CSV can then be reuploaded in our format. This will result in a CSV uploaded exchange that will not have "sync" issues. If users do this, they should remove the out of date synced exchange from CoinTracker.
You can upvote this feedback post to indicate you would like this feature added! The post status will be changed to
Complete
should we pursue this feature. Up-voters will be notified of the status change.I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your feedback and cooperation as we work to enhance your CoinTracker experience!
*Keyword: Celsius, FTX, Bankrupt, balances, wallets page, api sync, not syncing
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Sam - CoinTracker
Merged in a post:
Wallet syncing balance that does not exist
Chandan - CoinTracker
Sometimes wallets/exchanges stop syncing:
- shut down / get hacked
- close to US users (e.g. Poloniex)
- Coinbase vault that was deleted
- etc.
In these cases, user funds are stuck on the wallet/exchange, and they remain frozen in time (non-zero) even after the funds are gone or after the users create manual edits. Potentially need to let users reset the current balance to the current cumulative value based on transaction history (instead of last synced current value).
Sam - CoinTracker
submitted