Product Feedback

What is the issue? Users encounter Error Code 1014 when attempting to import their CoinTracker account after signing in and selecting the import option. Who is affected? Users attempting to import CoinTracker accounts into the H&R Block desktop application. What is the workaround? Please ensure you are completing the full process of importing your data onto H&R Block Desktop. Users should see the Send to H&R Block option before importing into H&R Block. For instructions, please view this guide here. Keywords: cointracker, import error, error code 1014, desktop app, integration

What is the issue? Some users cannot freeze or unfreeze tax periods. The UI also shows freezing for 2025 when it should not. What is the workaround? No workaround available. Please wait for a fix from our engineering team. You can upvote this post to be notified when a fix is available. Keywords: freeze, unfreeze, tax periods, freeze banner

What is being requested? Treat an exchange account with multiple wallets as a single pooled account for lot sourcing. Why is this needed? Multiple wallets within the same exchange account are not currently treated as one pooled account for lot sourcing. What can users do now? Upvote this feedback item to stay up to date on this improvement request. Keywords: exchange account, multiple wallets, pooled account, lot sourcing