Bitcoin File (BIFI) incorrectly mapped to Beefy Financial (BIFI) on Kucoin and Gate(io) exchanges
complete
Log In
Sarah T. - CoinTracker
complete
BIFI should now be mapped correctly moving forward. To ensure historical transactions are accurately displayed, a resync might be required. Please follow these steps: remove the wallet and then re-add it to your account.
Please note: When you remove a wallet or exchange, all manually entered data within it will be lost. You will need to re-enter any necessary edits after re-adding the wallet or exchange.
If the reported behavior for this post still persists, please reach out to the CoinTracker support team directly or re-submit this post with updated details.
Sarah T. - CoinTracker
complete
BIFI should now be mapped correctly moving forward. To ensure historical transactions are accurately displayed, a resync might be required. Please follow these steps: remove the wallet and then re-add it to your account.
Please note: When you remove a wallet or exchange, all manually entered data within it will be lost. You will need to re-enter any necessary edits after re-adding the wallet or exchange.
If the reported behavior for this post still persists, please reach out to the CoinTracker support team directly or re-submit this post with updated details.
This post was marked as
being verified
Sam - CoinTracker
We have escalated the necessary details regarding this report to our engineering team. You will receive an update on this post once a fix is deployed. If a fix is needed immediately, users can edit individual
token symbol
transactions and replace the incorrect token with the correct asset. Instructions can be found in this support guide for correcting wrong coins.
Taylor-CoinTracker
I also have this problem on gate.io
R
R Max
Taylor-CoinTracker: This company sucks I've been trying to get them to fix it for months nothing yet.
Eivind
Merged in a post:
Balance error
R
R Max
I don't own any Beefy Finance BIFI tokens error with Bitcoin File BIFI big difference in value.
Eivind
Merged in a post:
Bitcoin File BIFI and Beefy Finance BIFI
R
R Max
I own Bitcoin File BIFI your system shows Beefy Finance BIFI that is incorrect please fix it been since May 3 2021 nothing has been done on your part to correct this problem marketplace is GateIO from where I have Bitcoin File.