Calculated balance does not match reported Balance on Coinbase exchange
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Sam - CoinTracker
As a user, when I compare my Coinbase exchange transaction history via CSV and it matches the history tracked by CoinTracker I expect the reported balance (balance on my Coinbase exchange) and my calculated balance (balance on CoinTracker with edits included) to match.
User reports seeing an balance difference on their Coinbase account for a specific token. User has reviewed transaction history from their Coinbase CSV and the CoinTracker history with the CoinTracker support team and have verified the Coinbase CSV matches CoinTrackers imported transaction history.
Our team is actively investigating this behavior and will update this post once a solution is determined.
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Sam - CoinTracker
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This is now resolved. The root cause of this behavior was due to CoinTracker importing unfulfilled transaction orders as transaction, these imported transaction were not only erroneously imported to CoinTracker but also were being ingested improperly causing balance discrepancies.
This is now resolved, we recommend users remove and re-add their Coinbase exchange to have this fix applied to retroactive transactions.
CAUTION
: This will delete all manual edits for your Coinbase exchange. Users can also manually ignore the erroneous transactions if identified correctly. Thank you all for your patience!
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