Coinbase fails to sync transactions
complete
Sarah T. - CoinTracker
Users may experience:
- Coinbase is added to CoinTracker but no wallets or transactions sync.
- Coinbase last sync time surpassed the normal daily sync and is now 1+ days old.
Expected behavior:
- Coinbase should successfully sync and pull in all transactions to CoinTracker.
As a user, what should I do?
Users can add their Coinbase transactions via CSV as a custom file here until the sync issue has been corrected. Alternatively, users can import the missed transactions following this guide.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.I need additional assistance, who can I contact?
For further assistance, please contact our
support team directly
.Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: Coinbase, sync issue, no transactions, sync failure
Log In
Anthony Ramirez
complete
The issue has been resolved. You should now see your Coinbase account synced.
If not, please remove and re-add Coinbase.
Also, be sure to have your Coinbase permissions updated by choosing the link in the banner. (see screenshot below)
If you run into any snags or have questions, please
reach out to our Support team.
Thank you.This post was marked as
being verified
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CT-LXLgxngQ
My Coinbase account shows all my holdings except ETH
Sarah T. - CoinTracker
CT-LXLgxngQ: Thank you for reaching out! If you haven’t already, please
contact our support team directly
for personalized assistance.To help us troubleshoot effectively, please make sure that
view access
is set in your account settings. This access allows us to review your account and work through issues faster. We truly appreciate your patience and cooperation as we work to resolve this for you.
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CT-6X7DNDdO
7/29/2024 - Coin Tracker is not updating and syncing with Coinbase.
W
Wayne
I just followed your instructions using the Re-Import feature in Coin Tracker. It failed again to sync with some all my items in Coin Wallet. (Lightcoin and Bitcoin not reflected in Coin Tracker)
C
CT-5OexRrLX
Okay, it worked now, thanks!
Sarah T. - CoinTracker
CT-5OexRrLX: Great!
W
Wayne
My LIghtcoin and Bitcoin balances in my Coinbase Wallet are not reflected in Cointracker balances. What few other items I have are being displayed.
Sarah T. - CoinTracker
Wayne: If you haven't already - try the Re-import option.
How to Use the Re-import Feature
You can find detailed instructions and more information on the Re-import feature
here
. Here's a quick guide to get you started:- Navigate to the Wallets page and find Coinbase.
- Click on the three dots ...next to Coinbase to see more options.
- Select the option to Re-import.
If that doesn't resolve this for you,
reach out to the CoinTracker support team directly
and we can look into why those balances are off.Sarah T. - CoinTracker
complete
Users should now see their account syncing successfully to CoinTracker.
If you do not see a last sync date within the last 24 hours, attempt to sync by using the
Sync Coinbase
button on the Wallets page.
Please
reach out to the CoinTracker support team directly
if you are still noticing the reported behavior.This post was marked as
being verified
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CT-5Oed8NNX
Still not fixed… my Coinbase does not sync
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