Coinbase Missing Transactions
complete
Ash
Some users have recently reported that not all transactions from their Coinbase account are syncing to Cointracker. Coinbase has informed us that this issue began after they made changes to resolve recent issues syncing and reauthenticating Coinbase.
If you are missing transactions, this will cause your cost basis calculations and capital gains/loss information to be incorrect, as well as elements of your portfolio and dashboard.
The issue remains even after removing and re-adding the Coinbase exchange. We are not recommending removing and re-adding the exchange as a solution for this issue.
We also aren't recommending adding transactions manually at this time, since Coinbase engineers are actively working on the issue. If you do need to add manual transactions you can do so, just please be aware that they will be duplicates and need to be deleted once the missing transactions sync over normally.
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Taylor-CoinTracker
complete
This issue has been fixed for 3 weeks, we have received no further reports during the review period so it is being marked complete. Please do reach out if you are still experiencing missing transactions.
Taylor-CoinTracker
CT-NqKjV75O: Thank you for highlighting this, I have verified a fix is in-progress for the issue you linked and updated the status accordingly. I have also pinged the engineers working on the fix to request a timeline estimate. Stay tuned to that issue for further updates.
Taylor-CoinTracker
Dave: Thank you for the report, I'm looking in to this now. Can you tell me if those trades were made using Coinbase Pro?
Sam - CoinTracker
being verified
Ash
Coinbase has identified an API issue that prevents some types of transactions from syncing to CoinTracker. We are not recommending adding manual transactions at this time, since Coinbase is actively working on the issue. If you do need to add manual transactions, you can do so, but they'll need to be deleted once the fix is applied the transactions come through via the regular sync.