Cost basis stuck re-computing, unable to trigger re-compute
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Alma - CoinTracker
Some users are seeing their cost basis re-computation stuck or halted. This is characterised by the cost basis re-computation banner being stuck and not being able to trigger a re-computation by editing transactions.
The cost basis re-computation banner says the following:
Your cost basis is currently being re-computed for your transaction history.
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Sam - CoinTracker
complete
This is now resolved, not action needed by users. We have process a cost basis re-computation for all up-voters to this post, all of which were successful.
Thank you all for your patience, please reach out to us directly should you require further assistance.
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M
Mwhitaker
I had this issue starting in December 2022, persisted for months and couldn't get through to support. Decided to take the risk paying for a discounted tax plan, and the issue persisted although it changed slightly.
Now reads "We're recalculating your cost basis. Refresh your screen in a bit." and the progress tracker endlessly buffers on the first step. Cannot generate tax documents.
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CT-1XJbYZZX
Same thing happened to me today. The error happened at 11am and now it's 11pm. There is nothing I can do to continue troubleshooting my transactions.
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CT-JQA3myO3
I'm now at over one hour so far today of waiting for the re-computing to complete after one minor transaction fix. I know it's nothing new, but it remains to be completely unacceptable. Especially after messing up the past 5 years of reports this month with the horrendous upgrade
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CT-NqKYYooX
any workarounds for
not being able to trigger a re-computation by editing transactions
? API?This post was marked as
being verified