Failed and partial syncs for new and existing wallets on Cosmos (ATOM) blockchain
planned
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Users may experience:
- Some users will see the following error when adding their Cosmos wallet: We could not add your wallet as this address is invalid. Please follow the instructions below and try againorAn error has occurred, please try again.
- Some users will be able to successfully add their Cosmos wallet but only sync partial transaction history missing their oldest transactions
- Users that previously successfully added their Cosmos wallets may no longer sync
Expected behavior:
- Cosmos wallets should add successfully when added to add wallets page
- Syncs should occur daily was added to CoinTracker
- All supported transaction history should be imported into CoinTracker
As a user, what should I do?
- If you are in a hurry we recommend exporting your COSMOS transactions as a CSV and importing them into CoinTracker using this guide.. We apologize for the inconvenience!
How can users provide feedback?
- You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Completeonce a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: Cosmos, ATOM, sync failure, sync, missing transactions
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Sarah T. - CoinTracker
planned
The Cosmos integration requires a rebuild and will be relaunched in the coming months.
Stay tuned.
Sarah T. - CoinTracker
planned
The Cosmos integration requires a rebuild and will be relaunched in the coming months.
Stay tuned.
Sarah T. - CoinTracker
Merged in a post:
Keplr wallet, Leap Wallet
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I tried connecting these two wallets to determine all my transactions and balance in the Cosmos ecosystem, but it only sees Ethereum. (((
Because of this, my cosmos ecosystem balance invisible for the tax((
I really like your app but there is one thing that stops me from buying a subscription. I would really like you to fix this.
Sarah R - CoinTracker
in progress
Sam - CoinTracker
submitted
Sam - CoinTracker
open
This post was marked as
being verified
This post was marked as
in progress
Sam - CoinTracker
Thank you for reporting this! Our team is reviewing this behavior, you can expect updates on this forum post once this is resolved.
As a workaround, we recommend exporting your COSMOS transactions as a CSV and importing them into CoinTracker using this guide.. We apologize for the inconvenience!