Sam - CoinTracker
Users may experience:
  • Users are reporting failed syncs when importing their Bitstamp exchange. These failed syncs result in new transactions missing and in some cases no transaction history imported at all. Users may see the below state when reviewing their Bitstamp exchange in CoinTracker.
  • As a user when I add or have added my Bitstamp exchange via the API integration on CoinTracker, I expect all of my transactions to be imported into CoinTracker.
  • Users are reporting missing transactions upon sync and ongoing syncs, the behavior is not consistent with a specific currency. The behavior appears to be a result of the type of buy transaction within Bitstamp. Some examples include: Instant, Market and normal buys.
Expected behavior:
  • CoinTracker should be importing all transactions from Bitstamp exchange.
As a user, what should I do?
If you believe that you are missing transactions but are not sure which transactions are missing, you can export your transaction history from your exchange via CSV, additionally, you can export your transaction history from CoinTracker for the same exchange (support article).
Alternatively, users can import their transaction history instead.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: Bitstamp, failed sync, missing transactions