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Sarah T. - CoinTracker
Users may experience:
  • GatePoint, a token used to reduce trading fees on Gate.io, is incorrectly being mapped to Point Coin within users' synced Gate.io exchanges. As a result, users' portfolio, wallet, and dashboard values are inflated based on the current price of Point Coin instead of the correct GatePoint.
Expected behavior:
  • Users expect that the GatePoint token should be accurately mapped and reflected in their portfolio, wallet, and dashboard values according to its specific market details and price.
As a user, what should I do?
There is currently no user-facing workaround as no transactions are being correctly synced for the user's GatePoint account values. We have escalated this issue to our engineering team and will update this post once a fix is deployed.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our
support team directly
.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: GatePoint, Point Coin, mapping error, inflated values, Gate.io
September 26, 2022