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Sarah T. - CoinTracker
Users may experience:
  • Users being prompted for MFA on the web but not on mobile when device biometrics are enabled on mobile.
Note: The issue appears to be linked to the configuration of MFA for non-biometric devices.
Expected behavior:
  • Users should be prompted for MFA consistently across both web and mobile platforms, regardless of biometric settings.
As a user, what should I do?
  • There currently is not a workaround for this bug and it will need a fix from the team. We appreciate your patience while we work to resolve this.
Additional Information
Please upvote this post to indicate that you are experiencing this behavior.
We have information on
bug reports
 and what the status means in our
help center
. For further assistance or inquiries regarding this bug you can
contact the support team
.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: MFA, biometric, mobile, web, authentication