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Emma - CoinTracker
Users may experience:
  • Some users may experience intermittent errors when adding their Avalanche wallet.
  • You may see errors such as "An error has occurred, please try again", or "We could not add your wallet as this address is invalid. Please follow the instructions below and try again"
  • After waiting a period of time, users should be able to try again and sync their wallet successfully.
Expected behavior:
As a user, what should I do?
  • Wait 1 hour and try adding the wallet again, as this will resolve most errors.
  • If you are in a hurry we recommend exporting your transactions as a CSV and importing them into CoinTracker using this guide.. We apologize for the inconvenience!
How can users provide feedback?
  • You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
    Complete
    once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: avalanche, AVAX, add wallet failure, sync error, error has occurred