Large Number of Spam Tokens Causes Incomplete Sync for Wallet
closed
Ash
If a wallet has an extreme number of different spam tokens (approximately 1200+) on its transactions, not all transactions will be imported to CoinTracker.
When this issue occurs, users have found that the wallet will add, but the only transactions that sync are dated from the day the wallet is added onward. If there are no transactions for the day that the wallet is added, you may see the wallet added successfully, but no transactions will appear until new ones are created. Historical data is never added.
This happens because when there is a huge number of different junk tokens, the process of checking each token to map pricing data cannot complete. Using a CSV import or manual entry to add the wallet is likely not practical in this situation, so there is no workaround for this issue.
Once the process of adding wallets is optimized for this scenario, all transactions will be synced when the wallet is added and users can set the "ignore" category as needed on transactions with spam tokens.
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Sam - CoinTracker
closed
Thank you for your submission!
We are conducting an audit of user reports on the CoinTracker feedback forum, in an effort to improve the user experience we will be archiving bug reports that have not had any activity either via comment or upvote for 12+ months. This submission may have been missed or de-prioritized since the original inquiry, we apologize for the lack of communication thus far.
That being said, we have implemented a new process to ensure all new submissions are triaged and captured appropriately moving forward. You can read more about how users can leverage the CoinTracker feedback board here. If the reported behavior for this post still persists please reach out to the CoinTracker support team directly or re-submit this post with updated details.
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