MATIC "Bridge In" transactions from ETH to Polygon are not imported
complete
Sarah T. - CoinTracker
Users may experience:
- MATIC bridge in transaction from ETH to Polygon is not imported into CoinTracker
Expected behavior:
- It is expected that all transaction types be imported to CoinTracker.
As a user, what should I do?
Until we have corrected this, users can manually add any missed transactions by following
this guide
.How can users provide feedback?
You can 🔼 upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.I need additional assistance, who can I contact?
For further assistance, please contact our
support team directly
.Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: MATIC, bridge, ETH, Polygon, missed transaction, balance difference
Log In
Sarah T. - CoinTracker
complete
Bridge In transactions should now import as expected.
If you had missed Bridge In transactions you can remove any manual entries used to replace the skipped transaction and use the re-import feature to pull the blockchain transaction into CoinTracker.
How to Use the Re-import Feature
You can find detailed instructions and more information on the Re-import feature
here
. Here's a quick guide to get you started:- Navigate to the Wallets page and find exchange.
- Click on the three dots ...next toexchangeto see more options.
- Select the option toRe-import.
If the reported behavior for this post still persists please
reach out to the CoinTracker support team directly
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Sarah T. - CoinTracker
submitted