Missing Coinbase Vault Transfer
complete
Sarah T. - CoinTracker
Users may experience:
- A balance discrepancy where funds transferred from the main wallet to a Coinbase Vault are not accurately reflected.
Expected behavior:
- Coinbase Vault transactions should be reflected correctly in CoinTracker.
Keywords: balance discrepancy, Coinbase Vault, main wallet transfer
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Anthony Ramirez
confirmed
We have been able to confirm the source of the issue and still are working towards a fix.
Currently, the asset transfers to Coinbase Vault are showing as "Sends" in CoinTracker and withdrawals from the Vault are showing as "Receives".
As a workaround, users can follow the steps below:
-Locate the "Send" transactions that represent the deposit to Coinbase Vault.
-Choose "Edit Transaction" from the drop-down next to the date of the transaction.
-Add the same amount to the "Other Transactions" wallet to represent the deposit.
-Mark the transaction as non-taxable.
-Locate the "Receive" transactions that represent the withdrawal from Coinbase Vault.
-Choose "Edit Transaction" from the drop-down next to the date of the transaction.
-Add the same amount to the "Other Transactions" wallet to represent the withdrawal.
-Mark the transaction as non-taxable.
If you need any assistance, please reach out to Support and we'll be happy to help.
Anthony Ramirez
complete
Apologies for the noise. Please follow the pinned workaround to resolve the issue.
If you need any assistance, you can reach out to Support.
Anthony Ramirez
confirmed
This post was marked as
being verified
Anthony Ramirez
confirmed
We have been able to confirm the source of the issue and still are working towards a fix.
Currently, the asset transfers to Coinbase Vault are showing as "Sends" in CoinTracker and withdrawals from the Vault are showing as "Receives".
As a workaround, users can follow the steps below:
-Locate the "Send" transactions that represent the deposit to Coinbase Vault.
-Choose "Edit Transaction" from the drop-down next to the date of the transaction.
-Add the same amount to the "Other Transactions" wallet to represent the deposit.
-Mark the transaction as non-taxable.
-Locate the "Receive" transactions that represent the withdrawal from Coinbase Vault.
-Choose "Edit Transaction" from the drop-down next to the date of the transaction.
-Add the same amount to the "Other Transactions" wallet to represent the withdrawal.
-Mark the transaction as non-taxable.
If you need any assistance, please reach out to Support and we'll be happy to help.
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Sarah T. - CoinTracker
submitted