Missing ERC-20 tokens and transactions on Avalanche blockchain
complete
Sam - CoinTracker
Users may experience:
- Users report missing or erroneous transactions when importing their Avalanche wallets, these transaction are commonly DeFi activity such as bridging, liquidity pool events, swaps for low/mid-cap ERC-20 tokens
- Users report seeing balance differences flagged on their AVAX wallets indicating the there may be missing or incorrect transaction history causing the discrepancies
- Users report partial imports for some transactions, this means that while a user may have participated in some DeFi activity where multiple incoming and outgoing events may have occurred CoinTracker is only importing portions of the activity
Expected behavior:
- Users expect CoinTracker to import all entries of a transaction into CoinTracker, this includes all ERC-20 and tokens (whether supported or unsupported.)
As a user, what should I do?
- Users will need to manually edit these erroneously transactions to reflect their actual activity. Users can leverage the More Actions [...] > Tx hash feature to review their activity on the BlockExplorer and make edits to the transactions in CoinTracker as needed.
How can users provide feedback?
- You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to Completeonce a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: AVAX, Avalanche, missing transactions, incorrect transactions, balance difference
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Sarah T. - CoinTracker
complete
Improvements were made to the Avalanche integration and users should have a more accurate and complete transaction history going forward. To capture historical missed transactions a fresh sync will be needed.
To complete a fresh sync please remove and add the wallet back to your CoinTracker account.
⚠️ CAUTION
Removing a wallet will remove any manual edits associated with that wallet.If the reported behavior for this post still persists please
reach out to the CoinTracker support team directly
or re-submit this post
with updated details.Sarah T. - CoinTracker
complete
Improvements were made to the Avalanche integration and users should have a more accurate and complete transaction history going forward. To capture historical missed transactions a fresh sync will be needed.
To complete a fresh sync please remove and add the wallet back to your CoinTracker account.
⚠️ CAUTION
Removing a wallet will remove any manual edits associated with that wallet.If the reported behavior for this post still persists please
reach out to the CoinTracker support team directly
or re-submit this post
with updated details.This post was marked as
being verified
This post was marked as
in progress