Missing portfolio information in mobile app version 1.36.1 | Bugs

Missing portfolio information in mobile app version 1.36.1

complete

Sarah T. - CoinTracker

Users may experience:

Users may not see their portfolios in the CoinTracker app (version 1.36.1).
Users may be prompted to add wallets to their accounts, even though wallets are already added and visible on the Desktop website.

Expected behavior:

Users should see their portfolios in the CoinTracker app without being prompted to add wallets that are already added.

As a user, what should I do?

Users can view their profile on the web on mobile or desktop until this has been fixed.

Additional Information

Please upvote this post to indicate that you are experiencing this behavior.

We have information on

bug reports

and what the status means in our

help center

. For further assistance or inquiries regarding this bug, you can

contact the support team

Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!

Keywords: portfolio, CoinTracker app, wallet prompt, mobile app issue

June 17, 2024

CT-0vbkLmpGnJaxv

My account value is still incorrect on the mobile app.

CT-EXmvVZNO

I updated to the latest version and it is still showing the wrong portfolio amount in the app. Its been weeks that this is broken and is completely unacceptable especially for paying customers

CT-KGG6v5VaD2PW8

how do you update to mobile app version 1.36.2 on iOS

Emma - CoinTracker

marked this post as

complete

This issue has now been fixed in mobile app version v.1.36.2. Please update to the latest app version and reach out to support if you face any other issues!

CT-5rDxA9Bk3B0PM

Emma - CoinTracker I am still getting same issue with an updated coin tracker app. The balance is different between mobile and website. No idea what was fixed here.

Andy

Emma - CoinTracker I updated to newest version and it still shows incorrect balance.

CT-EXmvVZNO

Emma - CoinTrackerI updated to the latest version and it is still showing the wrong portfolio amount in the app. Its been weeks that this is broken and is completely unacceptable especially for paying customers

CT-RQWMNwGO

The problem still exists in version 1.36.2. The app still doesn't show the portfolio.

CT-eqG9mlxX

I've been having this issue for a few weeks. Today I added another wallet and my portfolio page is back to working... Still on IOS 1.36.1 (191) Hope that helps...

CT-eqGro2WO

Have this exact issue - appears to have started sometime over the weekend - portfolio via website access is fine - version 1.361 (191)

CT-7XRo0nMO

This is an essential feature. When will it be fixed?

CT-EXmgZL6q

Same issue here!

CT-pVZZzGY9PpDLp

When is this going to be resolved?

CT-zw1AR0AJ1xRga

My CoinTracker app still isn’t working in my portfolio. My wallet shows all my exchanges but nothing shows up in my portfolio. It’s impossible to follow crypto earnings or loses. This needs to be fixed!

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