Missing Transactions on Kraken
complete
Sarah T. - CoinTracker
Users may experience:
- Missing transactions on Kraken
- Assets that appear on the wallets page with a balance and value, but zero transactions are returned.
- Balance differences related to rewards transactions.
Expected behavior:
- Transactions should import correctly
As a user, what should I do?
- You can manually add the missing transactions to your CoinTracker account.
Additional Information
Please upvote this post to indicate that you are experiencing this behavior.
We have information on
bug reports
and what the status means in our help center
. For further assistance or inquiries regarding this bug, you can contact the support team
.Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: Kraken, missing transactions, symbol pair
Log In
Sarah T. - CoinTracker
complete
Thank you for your patience as we worked on resolving this issue. The reported behavior has now been addressed. To ensure everything is updated, please re-import your data into CoinTracker using the Re-import feature.
If you continue to notice any issues, we recommend
contacting our support team directly
for further assistance. Additionally, please make sure view access
is enabled in your account settings, which helps us troubleshoot effectively.We truly appreciate your patience and cooperation!
Sarah T. - CoinTracker
complete
Thank you for your patience as we worked on resolving this issue. The reported behavior has now been addressed. To ensure everything is updated, please re-import your data into CoinTracker using the Re-import feature.
If you continue to notice any issues, we recommend
contacting our support team directly
for further assistance. Additionally, please make sure view access
is enabled in your account settings, which helps us troubleshoot effectively.We truly appreciate your patience and cooperation!
This post was marked as
being verified
Sarah T. - CoinTracker
Merged in a post:
Kraken Rewards transactions are incorrectly causing balance differences
Emma - CoinTracker
Users may experience:
- Kraken Rewards transactions may experience mapping issues, resulting in a difference between the calculated vs reported balance.
Note: Potentially impacted assets include - Algorand (ALGO), Cardano (ADA), Celestia (TIA), Cosmos (ATOM), Dymension (DYM), Ethereum (ETH), Flare (FLR), Flow (FLOW), Kava (KAVA), Kusama (KSM), Mina (MINA), Polkadot (DOT), Polygon (MATIC), Secret (SCRT), Sei (SEI), Solana (SOL), Tezos (XTZ), The Graph (GRT), Tron (TRX), Bitcoin (BTC), Euro (EUR), Tether (USDT), US Dollar (USD), USDC (USDC).
Expected behavior:
- Rewards transactions should be correctly mapped and reflect accurately in the reported balance.
As a user, what should I do?
- There currently is not a workaround for this bug and it will need a fix from the team. We appreciate your patience while we work to resolve this.
Additional Information
Please upvote this post to indicate that you are experiencing this behavior.
We have information on
bug reports
and what the status means in our help center
. For further assistance or inquiries regarding this bug you can contact the support team
.Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: Kraken, wallet mapping, balance discrepancy, rewards
Sarah T. - CoinTracker
Merged in a post:
Missing PENDLE transactions on Kraken
Sarah T. - CoinTracker
Users may experience:
- Missing transactions for the asset PENDLE on Kraken.
- Pendle on CoinMarketCap
- Pendle-USD on Kraken
Expected behavior:
- Users should see their transactions for PENDLE correctly listed and identified in CoinTracker.
As a user, what should I do?
- Users can manually add the transactions for PENDLE since this is a supported asset.
- Users can await a fix.
Additional Information
Please upvote this post to indicate that you are experiencing this behavior.
We have information on
bug reports
and what the status means in our help center
. For further assistance or inquiries regarding this bug you can contact the support team
.Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: PENDLE, PENDLEUSD, missing transactions
Sarah T. - CoinTracker
Merged in a post:
Trading pair OP:USD comes in as OPU:SD for Kraken
Sarah T. - CoinTracker
Users may experience:
- The Kraken crypto pair of OP:USD is being ingested as OPU:SD.
Expected behavior:
- The crypto pair OP:USD should be ingested correctly as OP:USD.
As a user, what should I do?
- Users can update the transaction to reflect the correct assets and wallets used.
Additional Information
Please upvote this post to indicate that you are experiencing this behavior.
We have information on
bug reports
and what the status means in our help center
. For further assistance or inquiries regarding this bug you can contact the support team
.Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: Kraken, OP:USD, OPU:SD, crypto pair ingestion
Sarah T. - CoinTracker
Merged in a post:
Missing LUNA2 Transactions on Kraken
Sarah T. - CoinTracker
Users may experience:
- Missing transactions for their LUNA2 on Kraken, even after attempting to re-import their transaction data.
Expected behavior:
- All transactions for LUNA2 on Kraken should be accurately reflected in the user's wallet, including after re-importing their transaction data.
As a user, what should I do?
If a fix is needed in the very near term, users can manually add the transactions if there are not many. If there are many transactions users can import the transactions into their Kraken wallet following this guide on
Importing into an API synced exchange
*. Please note that manually adding transactions poses the risk of duplicate transactions when a fix is shipped for the missing transactions.How can users provide feedback?
You can 🔼 upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.I need additional assistance, who can I contact?
For further assistance, please contact our
support team directly
.Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: Kraken, LUNA, LUNA2, Missing Transactions, Wallet Sync
Sarah T. - CoinTracker
Merged in a post:
Missing Turbo Transactions on Kraken Sync
Sarah T. - CoinTracker
Users may experience:
- Missing Turbo transactions on Kraken sync, causing balance discrepancies.
Expected behavior:
- Turbo transactions should appear correctly in the user’s balance after syncing with Kraken.
As a user, what should I do?
There currently is not a workaround for this bug, and it will need a fix from the team. We appreciate your patience while we work to resolve this.
Additional Information
Please upvote this post to indicate that you are experiencing this behavior.
We have information on
bug reports
and what the status means in our help center
. For further assistance or inquiries regarding this bug, you can contact the support team
.Keywords: Kraken, Turbo, transactions, sync, parsing error
This post was marked as
confirmed