No Crypto Transactions Detected When Adding Shakepay to CoinTracker
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Sarah T. - CoinTracker
Users may experience:
- An error message stating "No crypto transactions detected in the file you uploaded" when attempting to add Shakepay to CoinTracker.
- Users have reported that Shakepay recently changed their CSV format, resulting in two separate files: one for "dollar amounts" and one for "crypto transactions".
Expected behavior:
- Users expect that all transactions are correctly detected and processed from the uploaded CSV files.
As a user, what should I do?
- Users can convert their Shakepay CSV to CoinTracker format and upload it as a generic CSV. How to Convert Your Transaction History into CoinTracker-Compatible CSV Format.
Additional Information
Please upvote this post to indicate that you are experiencing this behavior.
We have information on
bug reports
and what the status means in our help center
. For further assistance or inquiries regarding this bug you can contact the support team
.Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: Shakepay, CSV format, crypto transactions, dollar amounts
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I have recently reported this exact same problem to the support team, I am glad I am not the only one having issues, please fix it quickly and let us know once we may proceed, this is causing problems for my monthly stats updates, thank you.
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Sarah T. - CoinTracker
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