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Sam - CoinTracker
Users may experience:
  • Users with the asset FLUXB are imported some transactions, some transactions are not being synced. The missing FLUXB transactions appear to be RECEIVE transactions from the FLUXB contract. FLUXB TRADE transactions are being imported.
  • Users will also notice that FLUXB is missing from their CoinTracker wallets page even if they have FLUXB transactions imported. This is because SOLscan is not passing FLUXB balances to CoinTracker as it is not tracking FLUXB in user profiles. Once FLUXB is correctly tracked on SOLscan those values will be reflected in CoinTracker.
  • Users will see a balance of FLUXB in their My Assets list as those values are based on your calculated values in CoinTracker, this means that we are tracking the transactions that were imported. This value may be inaccurate if there are missing transactions.
*Note: See our reported vs calculated value article for more information.*
Expected behavior:
  • User should expect that if the block explorer does not track an asset balance CoinTracker will also not track that information.
-Users should expect that all transactions for FLUXBOT be imported into CoinTracker.
As a user, what should I do?
  • If you are missing transactions for a specific asset, users should manually add the transactions for the asset to ensure accurate tax calculations until this bug report is resolved.
  • Manually adding these transactions will also reflect on your My Assets list on the Dashboard page but not on the Wallets page.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: Fluxbot, FLUXB, missing transactions, missing balance, wallet page
January 19, 2024