Not receiving daily performance update email
complete
Sam - CoinTracker
Users may experience:
- Some users report not receiving daily portfolio emails even when subscribed.
- Some users report receiving daily portfolio emails inconsistently, some updates may come every other day or after extended periods of time.
Expected behavior:
- As a user I am subscribed to receive daily portfolio updates and expect to receive those updates via email to my account email.
As a user, what should I do?
- Hang tight! Our team is working on a fix, we will update this post once a fix is deployed.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: daily portfolio email, email, portfolio updates, portfolio, performance
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thank you, it is working
Sarah T. - CoinTracker
complete
All users should now be receiving daily performance emails if they have the setting enabled.
Please
reach out to the CoinTracker support team directly
if you are still noticing the reported behavior.This post was marked as
being verified
Sam - CoinTracker
confirmed
Sam - CoinTracker
Merged in a post:
Daily performance emails are not sent daily
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I have chosen to receive daily performance emails, but I only get them at random every 2 or 3 days. I think this is a bug. The emails are not in my spam folder. I use gmail.
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I have also chosen to receive daily performance emails and quit receiving them altogether, have contacted support and was told they would escalate then never contacted. Reached out several times and never responded so had no choice but to cancel subscription, bc no customer service whatsoever
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I haven't received daily portfolio emails for some days now, may i know why?