Password reset and account confirmation emails not being delivered
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When requesting password reset due to the Dec 22 breach, no emails from Cointracker are being received, and there is nothing going to spam folder. Checking if just an error or if something more malicious is present?
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Sam - CoinTracker
Thank you for reaching out to CoinTracker! At the time of this report we were experiencing delayed email delivery for password reset emails. Users reported experiencing a delay of up to 72 hours before they received their emails. This should now be resolved, but we will keep this post open in case users experience similar behaviors.
Should you prompt a password reset and the email takes longer than 72 hours, please retry, if the behavior persists please reach out to the CoinTracker support team directly for further assistance!
Sam - CoinTracker
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This is now resolved.
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being verified
Sam - CoinTracker
Thank you for reaching out to CoinTracker! At the time of this report we were experiencing delayed email delivery for password reset emails. Users reported experiencing a delay of up to 72 hours before they received their emails. This should now be resolved, but we will keep this post open in case users experience similar behaviors.
Should you prompt a password reset and the email takes longer than 72 hours, please retry, if the behavior persists please reach out to the CoinTracker support team directly for further assistance!