Render (RNDR) is not being recognized on Gemini and Bitvavo exchange
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Users may experience:
- Users may notice that their Render (RNDR) transactions on Gemini and Bitvavo exchange are not being recognized on CoinTracker.
- RNDR transactions should be mapping to Render (RNDR)
Expected behavior:
- It is expected that all supported tokens will be mapped to the correct assets in CoinTracker
As a user, what should I do?
- If a fix is needed immediately, users can manually edit the transactions to reflect the correct RNDR.
- You can manually edit the transactions following our guide: How to edit a token in a transaction.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.I need additional assistance, who can I contact?
For further assistance, please contact our
support team directly
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: RNDR, Bitvavo, Gemini, unsupported token, wrong coin
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Sarah T. - CoinTracker
closed
RNDR should now appear as expected on re-import or when the exchange is removed and re-added to CoinTracker.
Please
reach out to the CoinTracker support team directly
if you are still noticing the reported behavior.Sarah T. - CoinTracker
confirmed
Sam - CoinTracker
submitted
Sam - CoinTracker
RNDR is a supported token and is not being recognized on Gemini exchange.
We have escalated the necessary details regarding this report to our engineering team. You will receive an update on this post once a fix is deployed.
If a fix is needed immediately, users can edit individual
token symbol
transactions and replace the incorrect token with the correct asset. Instructions can be found in this support guide for correcting wrong coins.
Sam - CoinTracker
Merged in a post:
GEMINI RNDR doesn't populate in Wallet
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I own RNDR in Gemini and neither my transactions nor my holdings are linking to RNDR
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I also am having problems with CoinTracker showing RNDR (from Gemini). I can see transactions, but the value doesn't show up on the summary or detail pages. It is consistent on iOS and the Web