Render (RNDR) is not being recognized on Kraken exchange
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Users may experience:
- Render (RNDR) is appearing as an unsupported token on Kraken exchange
*Note: Article on supported vs unsupported tokens*
Expected behavior:
- CoinTracker currently tracks RNDR, transactions imported from Kraken for RNDR should be mapped correctly.
As a user, what should I do?
Users can manually edit their transaction by ignoring the unsupported asset and adding a new asset with the correct, supported RNDR.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: Kraken, RNDR, Render, wrong token, unsupported token, coin-mapping
Created by Tim Sellon
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Sarah T. - CoinTracker
complete
We apologize for the earlier confusion, the mapping issue with RNDR should now be resolved.
All transactions going forward should display the correct RNDR token.
As previously mentioned, the fix was not applied retroactively, to see this applied to tokens prior to this update users can edit individual transactions and replace the incorrect token with the correct asset. Instructions can be found in
this support guide
for correcting wrong coins. If users have a large amount of incorrect transactions they can remove and re-add their exchange. ⚠️CAUTION
: This will delete any manual edits made on that exchange, we recommend filtering by your manual edit transactions using the Sync method: Manual filter in the transactions page and exporting those transactions via CSV for your records. Here is a guide on on how to export a filtered CSV
. Users may need to re-apply those edits. When you re-add your exchange, CoinTracker will identify the token as the correct token. If the reported behavior for this post still persists please
reach out to the CoinTracker support team directly
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Sam - CoinTracker
complete
This is now resolved, RNDR is now being recognized on Kraken exchange. All transactions moving forward for RNDR on Kraken will display as the correct token.
This fix was not applied retroactively, to see this applied to tokens prior to this update users can edit individual transactions and replace the incorrect token with the correct asset. Instructions can be found in
this support guide
for correcting wrong coins. If users have a large amount of incorrect transactions they can remove and re-add their exchange. CAUTION: This will delete any manual edits made on that exchange, we recommend filtering by your manual edit transactions using the Sync method: Manual filter in the transactions page and exporting those transactions via CSV for your records. Here is a guide on on how to export a filtered CSV.
Users may need to re-apply those edits. When you re-add your exchange, CoinTracker will identify the token as the correct token. If the reported behavior for this post still persists please
reach out to the CoinTracker support team directly
.This post was marked as
being verified