100
Settings Page Is missing the option to change the account email
under review
Anthony
The "Change" button is missing or disabled for the email setting. This means users cannot change their own email address.
This is intentional, because of recent upgrades to our authorization system. The email change feature will not be restored as a user-facing option.
In the very near future our support team will be able to make these changes on behalf of users. Unfortunately it is not currently possible for Support to make email changes without placing the account into a state where the user will not be able sign in using the new or old email address. Until we can resolve the account lock-out issue we will not be able to assist with email changes.
If you need to change the email on your account, please vote for this issue. This will subscribe you to updates. When we are able to assist we will send out a notification with information on how to proceed so we can make this change on your behalf.
Thank you for your patience as we work to resolve this issue for you 🙏
Log In
Sam
Hi All, thank you for reaching out to CoinTracker support, we appreciate your patience!
CoinTracker has made some recent updates to our account management infrastructure. These changes have greatly improved our ability to deploy new features around account creation, management and security. As a result of these changes we no longer support the ability for user's to change their emails - temporarily.
We do not have an estimated release date at this moment but I can assure you our engineering team is working diligently to allow user's to change their email under this new system. You can follow along for updates on this forum post.
We understand this can be inconvenient for our users, as a temporary solution we recommend users create a new CoinTracker account with the desired email and re-add your wallets and exchanges to your new account. We (CoinTracker) can then transfer your Tax Plans or provide a credit for your Portfolio subscription to your new account. You can submit a request here if you have not already.
We apologize for any inconvenience this may cause and look forward to supporting you as we improve our product.
Activity Feed
Sort by
C
CT-LXL5GdlO
This needs to be addressed as a priority, especially with the data breach. I am getting several phishing messages per day to my unique email address and have just dumped all cointracker emails to junk until this is sorted out. Even a temporary measure where a support request could be made to change the email address in the background would be sufficient.
C
CT-RqvYx2GO
Please prioritize this issue - I'm getting several phishing emails a day to my cointracker-tagged email address and I'd like to change it ASAP.
C
CT-YQj1g65q
Any updates on this feature's progress? My domain expires soon too and I would really like the ability to change my email rather than make a new account and transfer/add wallets again manually
C
CT-5Oe654Zq
Please try to allow changing of the authentication method too. Because of the email breach, I'd like to switch from Coinbase auth to just email login.
C
CT-YQj7wn4X
With the Coinbase breach, I will be deactivating my coinbase email alias and moving to a new one. My cointracker account apparently uses my coinbase alias instead of a separate one, so this needs to be fixed before I can make the change.
C
CT-Nq0PW8Rq
Also if you "sign in" with something else Google. Coinbase, etc and you change that alias you have in essence a brand new account. No way to move a paid subscription to the new alias
C
CT-Nq0PW8Rq
Since all our email addresses were compromised in your breach and I started getting spam to the alias I used we really need this feature ASAP!
Sam
Hi All, thank you for reaching out to CoinTracker support, we appreciate your patience!
CoinTracker has made some recent updates to our account management infrastructure. These changes have greatly improved our ability to deploy new features around account creation, management and security. As a result of these changes we no longer support the ability for user's to change their emails - temporarily.
We do not have an estimated release date at this moment but I can assure you our engineering team is working diligently to allow user's to change their email under this new system. You can follow along for updates on this forum post.
We understand this can be inconvenient for our users, as a temporary solution we recommend users create a new CoinTracker account with the desired email and re-add your wallets and exchanges to your new account. We (CoinTracker) can then transfer your Tax Plans or provide a credit for your Portfolio subscription to your new account. You can submit a request here if you have not already.
We apologize for any inconvenience this may cause and look forward to supporting you as we improve our product.
C
CT-ZX6zjvbX
Sam: With the email breach email that went out on Dec 2. Will this be made a priority?
"Dear CoinTrackers,
On Dec 1st, 2022, we discovered a leaked list of emails and referral links of CoinTracker users online."
C
CT-kQE0gRyq
CT-ZX6zjvbX: I agree. I am upset that not only have you been hacked, but I can’t change my hacked email address. Very poor.
C
CT-YQj1LrWq
CT-kQE0gRyq: Same. Not even a week later I started receiving spam & phishing :(
C
CT-3qp6A2pX
I'm not sure if I voted correctly, but I would like to subscribe to this issue.
C
CT-0XDk6NdQ
Should I deleted my current account and just make a new account with different email?
Load More
→