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Settings Page Is missing the option to change the account email
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Anthony
The "Change" button is missing or disabled for the email setting. This means users cannot change their own email address.
This is intentional, because of recent upgrades to our authorization system. The email change feature will not be restored as a user-facing option.
If you need to change the email on your account, please vote for this issue. This will subscribe you to updates. When we are able to assist we will send out a notification with information on how to proceed so we can make this change on your behalf.
Thank you for your patience as we work to resolve this issue for you 🙏
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Savannah - CoinTracker
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Update:
Users who created an account with an email/password login can now change their account email from the Accounts tab of the Settings page.
Users who have a Social login (Google, Apple, etc.) associated with their CoinTracker account will not have the ability to change the account email at this time. You can subscribe to this feature request. Users who previously subscribed to this post that remain unable to change their address have been automatically subscribed to the feature request and no action is required at this time.
You can view our help article for more information on changing your account email.
Savannah - CoinTracker
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Update:
Users who created an account with an email/password login can now change their account email from the Accounts tab of the Settings page.
Users who have a Social login (Google, Apple, etc.) associated with their CoinTracker account will not have the ability to change the account email at this time. You can subscribe to this feature request. Users who previously subscribed to this post that remain unable to change their address have been automatically subscribed to the feature request and no action is required at this time.
You can view our help article for more information on changing your account email.
Matt - CoinTracker
Sam - CoinTracker
Hi All, thank you for reaching out to CoinTracker support, we appreciate your patience!
CoinTracker has made some recent updates to our account management infrastructure. These changes have greatly improved our ability to deploy new features around account creation, management and security. As a result of these changes we no longer support the ability for user's to change their emails - temporarily.
We do not have an estimated release date at this moment but I can assure you our engineering team is working diligently to allow user's to change their email under this new system. You can follow along for updates on this forum post.
We understand this can be inconvenient for our users, as a temporary solution we recommend users create a new CoinTracker account with the desired email and re-add your wallets and exchanges to your new account. We (CoinTracker) can then transfer your Tax Plans or provide a credit for your Portfolio subscription to your new account. You can submit a request here if you have not already.
We apologize for any inconvenience this may cause and look forward to supporting you as we improve our product.
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