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Solana (SOL) addresses failing to sync or not adding
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Some wallets sync normally but some do not sync at all, leaving an error message saying "Failed to sync wallet". This might only happen when tracking multiple SOL wallets but I am not sure yet. I have tried, with the same result, asking it to sync again once every few days, as well as removing and adding it back again.
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Nishita Jain
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Nishita Jain
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Nishita Jain
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Sam - CoinTracker
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Sam - CoinTracker
under review
We are seeing an increase in failing sync reports from user's, this behavior is stemming from an error with our SOL wallet vendors API.
Our team is aware will keep you all updated.
Eivind
complete
Our engineers have shipped a fix for these issues and Solana (SOL) addresses should now be possible to add and synchronise without problems.
If you are still seeing issues with it, let us know and we can investigate.
Eivind
in progress
Our engineers have identified one of the potential causes of this and have shipped a fix. If you are still experiencing issues with your Solana (SOL) wallet not syncing or adding, let us know and we can investigate.
Eivind
under review
Brianna Bulack
Thank you for posting! We'd love to take a closer look at this issue to see if we can identify the cause. If you haven't done so, please file a support ticket here: https://www.cointracker.io/contact-us
If you have filed a ticket already, please let me know the subject line so I can locate it.
Thank you in advance for your patience and for working with me to get this resolved!