SuperVerse(SUPER) is not recognized on Kraken exchange
complete
Sarah T. - CoinTracker
Users may experience:
- Users may notice that their SUPER transactions on Kraken exchange are not importing into their CoinTracker account.
- SuperVerse (SUPER)
Expected behavior:
- It is expected that when Kraken is synced via API all supported tokens will be imported into CoinTracker
As a user, what should I do?
- If a fix is needed immediately, users can manually add the missed SUPER transactions.
- You can manually add transactions to CoinTracker through either the Wallet Page or the Transactions Page. To add via the Wallet Page, go to the Wallet Page, select the wallet, and choose 'Add manual transaction'. To add via the Transactions Page, navigate to this page and select 'Add Transaction' at the top. For more details, you can visit the guide on CoinTracker's website here.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.I need additional assistance, who can I contact?
For further assistance, please contact our
support team directly
.Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: Super, SuperVerse, SuperFarm, Kraken, missing transactions
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Sarah T. - CoinTracker
complete
We apologize for the earlier confusion, the mapping issue with SuperVerse should now be resolved.
All transactions going forward should import as expected.
As previously mentioned, the fix was not applied retroactively, to see this applied to transactions prior to this update users can remove and re-add their exchange.
⚠️CAUTION
: This will delete any manual edits made on that exchange, we recommend filtering by your manual edit transactions using the Sync method: Manual filter in the transactions page and exporting those transactions via CSV for your records. Here is a guide on on how to export a filtered CSV
. Users may need to re-apply those edits. When you re-add your exchange, CoinTracker will identify the token as the correct token. If the reported behavior for this post still persists please
reach out to the CoinTracker support team directly
.This post was marked as
being verified
Sam - CoinTracker
complete
This is now resolved, SuperVerse (SUPER) is now being recognized on Kraken exchange. All transactions moving forward for SUPER on Kraken will display as the correct token.
This fix was not applied retroactively, to see this applied to tokens prior to this update users can edit individual transactions and replace the incorrect token with the correct asset. Instructions can be found in
this support guide
for correcting wrong coins. If users have a large amount of incorrect transactions they can remove and re-add their exchange. CAUTION: This will delete any manual edits made on that exchange, we recommend filtering by your manual edit transactions using the Sync method: Manual filter in the transactions page and exporting those transactions via CSV for your records. Here is a guide on on how to export a filtered CSV.
Users may need to re-apply those edits. When you re-add your exchange, CoinTracker will identify the token as the correct token. If the reported behavior for this post still persists please
reach out to the CoinTracker support team directly
.This post was marked as
being verified
This post was marked as
confirmed