Sam - CoinTracker
Users may experience:
UPDATE:
  • H&R Block has temporarily disabled API import option. They're working on getting it back up.
Resolved:
  • Users attempting to sync to H&R Block may see an insufficient plan error with a valid tax plan enabled on CoinTracker.
  • User attempting to sync to H&R Block may see
    Error Code: 4005-Tax Plan Insufficient
    with a valid tax plan enabled on CoinTracker
  • Users attempting to sync to TurboTax may see
    Error Code: 4000 - Capital Gains Not Available
    .
Expected behavior:
  • For H&R Block, users should not see an insufficient plan error if they have purchased a tax plan on CoinTracker. Once imported gains calculations should be accounted for in CoinTracker.
As a user, what should I do?
UPDATE
  • While the API import is not available users can import manually via 'Report Crypto transactions Totals' option in H&R Block (Image 1). H&R Block estimates our API import will be re-enabled mid-February.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: H&R Block, insufficient plan, failed sync, taxes