Sam - CoinTracker
Users may experience:
  • Balance differences flagged on their XRP wallet page balances
  • Missing transactions within their XRP wallet, non-native tokens not imported (i.e. CORE, SOLO, etc.)
  • Reported balance is displayed accurately but calculated balance is incorrect due to missing transaction history resulting in incorrect calculations
  • On the XRP block explorer missing transactions will appear as OFFER transactions (Image 1)
*Note: See our balance difference article for more information.*
Expected behavior:
  • CoinTracker should be importing full transaction history, this includes Trade transactions for XRP wallet.
  • Proper trade transaction import will prevent balance difference discrepancies.
As a user, what should I do?
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keyword: XRP, CORE, SOLO, Coreum, Sologenic, trades, missing transactions, balance differences