Trades are being erroneously mapped to the Vault / Staked wallets on Coinbase exchange
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Sam - CoinTracker
Users report synced transactions from their Coinbase exchange being mapped to their Asset Vault or Asset Staking wallets instead of the Asset wallets causing balance differences erroneously.
Coinbase Vaults and Staking wallets are not a trading wallet but act as a secure storage wallet within Coinbase exchange and as such should only record transfers into and out of vault wallets. See more here.
Users may see the following:
Trade transaction, say 1800 USD for 1 ETH, by default CoinTracker identifies the wallets as Coinbase USD wallet and Coinbase ETH wallet but in this case users are seeing Coinbase USD wallet and Coinbase ETH vault. All trade transactions should be mapped to the asset Coinbase ETH wallet.
Users can manually edit the transaction and update the erroneous vault wallet with the correct ETH wallet (Image 1).
We have escalated this behavior to our engineering team and will follow up on this post once a fix is deployed.
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Sam - CoinTracker
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This is now resolved for newly added Coinbase exchanges and transactions moving forward.
If you have manually edited any erroneously mapped transactions no further action is needed! Users that are seeing the behavior for past transactions, removing and re-adding your Coinbase exchange will retroactively fix erroneously mapped transactions. CAUTION: This will delete any manual edits made to your Coinbase exchange.
For further assistance, please contact our
support team directly.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
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Sam - CoinTracker
Merged in a post:
SOL wallet on coinbase does not sync
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The recent November transactions are not syncing.
Sam - CoinTracker
Merged in a post:
zrx wallet on coinbase does not sync
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The nov14 transaction does not get updated.
Sam - CoinTracker
Merged in a post:
LINK wallet on coinbase does not sync
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The recent November transactions are not syncing.
C
CT-JQA8nxjq
Upon further examination I see that the transactions are coming through, but to the wrong wallet "Coinbase Staked SOL". It should be "Coinbase SOL". My SOL wallet therefore has the wrong balance.
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Upon further examination I notice that the transaction are coming through, but to the wrong wallet. It shows "Coinbase LINK Vault" when it should be "Coinbase LINK". My LINK wallet therefore shows mismatch in reported balance.
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Upon further examination I notice that the transactions are coming through, but they are tagged to be going to "Coinbase ZRX Vault", when it should be "Coinbase ZRX". I therefore see a mismatch on my ZRX wallet.
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