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Sarah T. - CoinTracker
Users may experience:
  • Transfer transactions within the same wallet are causing cost basis calculations to fail.
User experience
Expected behavior:
  • Transfers within the same wallet should not affect the cost basis calculations.
As a user, what should I do?
If your cost basis is failing and your account has transactions from "Other transactions" to "Other transactions" or transfers within the same wallet, please recreate the transaction with the appropriate wallets and delete the incorrect transfer.
How can users provide feedback?
You can upvote this forum post to indicate you are experiencing this behavior. The post status will be changed to
Complete
once a fix is rolled out to all users. Up-voters will be notified of the status change.
I need additional assistance, who can I contact?
For further assistance, please contact our
support team directly
.
Thank you for your understanding and cooperation as we work to enhance your CoinTracker experience!
Keywords: transfer transactions, same wallet, cost basis failure